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November 19, 2019
Question

download flash player stopped at 90% with firefox win 10

  • November 19, 2019
  • 1 reply
  • 176 views

hi,

i need help because the download flash player stopped at 90% with firefox win 10?

 

thanx regards

heinz

This topic has been closed for replies.

1 reply

_maria_
Community Manager
Community Manager
November 19, 2019

We'll need to review the Flash install logs to troubleshoot the issue.  Please provide the following files:

 

  • Adobe_ADM.log file saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
    • Note: The AppData directory may be hidden.  If you don't see it, see Show hidden files/folders for instructions to make it visible.
  • FlashInstall log files saved at:
    • 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
    • 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log
      • Both files are required from a 64-bit OS

 

Upload all files to Document Cloud (see https://community.adobe.com/t5/flash-player/how-to-share-a-file-using-adobe-document-cloud/td-p/4787523) and post the link to the uploaded files in your reply.

 

Thank you.

 

--

Maria