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JiJoBoJaJa
Known Participant
February 21, 2017
Question

Downloaded installer corruptedI

  • February 21, 2017
  • 9 replies
  • 4971 views

OSX version: 10.10.5  Mac Pro

Safari version: 10.0.3

Currently installed Flash player: 24.0.0.194

I've attempted to download and install the latest update multiple times.  Every single time it says the file is corrupted and should be ejected and does so without installing. 

What should I do?  Is it possible the file on the server is corrupted?  Is my setup somehow interfering?   There is no stored website data in safari or Flash in all the possible locations I could find to check and delete.

    This topic has been closed for replies.

    9 replies

    jeromiec83223024
    Inspiring
    April 11, 2017

    The error message above isn't actually the one you would get from the MacOS "where do you want to install files from" security setting, but it looks a lot like it, so I get the confusion.  That isn't the issue, and it makes sense that those steps didn't help.

    What the error message is saying is that the file that's getting stored on your machine is corrupt.  We serve about ~2.5 billion installs/month off a world-class, globally distributed content distribution network.

    I'm pretty confident that when the bits leave the source and hit the wire that they're right, because complaints from even 1% of that number would hopelessly overwhelm our ability to respond, and this is the only active complaint I'm aware of.

    We send the bits to you over a connection with TLS (transport layer security) enabled, which guarantees with a high degree of certainty that those bits are authentic and unmodified at arrival.  Unless a nation-state has decided to mess with you specifically, you're in pretty good shape on that front.

    If we rule out the source and transmission with a reasonable degree of confidence, then we have to look at what happens to those bits once they arrive at the destination (i.e. your machine).

    The bits get stored to the local disk, but in this instance, the operating system attempts to open them (a .dmg file is basically a fancy compressed package, like a .zip file), but calculates a hash of the bits in the file, and compares it with the hash that was stored in the header of the file when it was created, and it sees that they don't match.  It then throws the message that you're seeing, which is effectively, "the bits in the file you have don't match the bits that should be there".

    Following that logic, here are the things that come to mind:

    1. Your disk is full, and the file gets truncated at the point at which you completely run out of space.  Since only part of the file gets stored, it's never going to match the original. 

      To confirm, look in Finder > Go > Computer > Macintosh HD (or whatever you named it)
      Choose File > Get Info, and then look at Free Space.  If you don't have > 100MB of disk space free, you're running pretty low, and might have better success if you freed some space up.

    2. The filesystem is corrupted.  The filesystem is basically a little database on the physical disk that keeps track of where individual files start and end.  It does get messed up from time to time, and this could cause things to be written or read inconsistently.  Keep reading.
    3. The disk has a physical problem.  There are one or more areas on the disk that are physically damaged, and this file is getting repeatedly written/read from the affected location, or the actual read/write heads are damaged (they come unglued sometimes, etc).

    If you've confirmed that you have free space, then you probably want to rule out problems 2 and 3 next.  The problem is, they're hard to differentiate, and if you have a physical problem that's blossoming from "being a little flaky" into "catastrophic failure", you probably want to grab any important data off the disk before you give it a good workout.  If you don't already have those irreplaceable pictures and secret documents backed up, definitely do that now.  Disk recovery services are crazy expensive.

    Once your backups are in order, MacOS provides a nice utility for making sure the disk is in a consistent state.

    See the "Try Disk Utility" section:

    https://support.apple.com/en-us/HT203176

    While you're there, choose Repair Filesystem Permissions (Verify will frequently return clean, but then Repair will still fix a bunch of problems).

    Once you've identified and corrected any problems, drag all of the copies of the Flash Player installer (the DMG files) into the trash, empty it, and reboot the machine for good measure.

    At that point, download a new copy of the installer from here:

    https://get.adobe.com/flashplayer/

    If the install still throws a corrupted file error, please let us know, but I think that will get you unstuck.

    JiJoBoJaJa
    Known Participant
    April 20, 2017

    Thank you jeromiec83223024.  Sorry to you and Mvargas for the delayed reply.  Was out of town on business. 

    I will give your suggestions a try.  Sounds very extensive and intensive.  Since I was able to install previously by downloading the update installer to Dropbox from my phone that makes me think there's some issue with my network.  Not sure how but I guess would be easily remedied by plugging the cable running to the modem directly into my computer and skipping the LAN hub.  Not sure why this would matter though.

    JiJoBoJaJa
    Known Participant
    April 21, 2017

    To get more specific jeromiec83223024:

    re: available disc space - I'm using 226.25GB out of 999.35GB.  Not an issue there.

    re: #2 and #3 - I recently (within a couple months) moved my OS and storage to new drives.  I had the problem with the flash installer prior to this so it's not related to that.  I mention the new drives because there is no physical problem with the discs.  In the process of installing software and moving files to the new drive there was cause for making sure the volumes were ok prior to use.

    Nevertheless I ran through your suggestions.  I was unable to start in recovery mode.  I hold down CMD+R but it keeps restarting due to a problem.  So I skipped that but was able to make use of fsck after starting in single user mode.  It went through the checks and everything came back A-OK.  So that appears to rule out #2 and #3 but the inability to start in recovery mode is a bit concerning.  I was able to start in safe mode without an issue.

    checking to see if I can install now that I've run fsck.  Will report back.

    JiJoBoJaJa
    Known Participant
    April 10, 2017

    So I tried downloading with Opera (only other browser I have on my computer) and same result.  I believe this narrows it to an issue with either the way the installer is downloading, or the way my computer is reading the installer.  I was able to install previously by downloading the DMG file to Dropbox first then open Dropbox folder and install from the DMG downloaded to Dropbox.  So I wonder if it's somehow a network issue.

    Is there any way I can download the DMG from an Adobe page that doesn't require flash to view? 

    _maria_
    Legend
    April 10, 2017

    The Adobe Flash Player download page doesn't require Flash to view the download page.  If there was an issue with the installer itself we'd be receiving numerous complaints and we're not, so this indicates an issue with your system, not the installer itself, however, I can forward this to the team that handles the download page.

    JiJoBoJaJa
    Known Participant
    April 20, 2017

    Sorry mvargas but on both my iPad and phone I'm unable to download the installer because it says "this page requires flash to view."  I'm paraphrasing as I don't recall the exact message but that's the gist.  I can send you a screenshot from both.  If I wasn't receiving that message I'd be able to continue installing by downloading using my phone, park the download on DropBox then install the Flash update installer DMG from my Dropbox folder.  That process has worked in the past for me.  It doesn't any more because the update download page says it requires flash to view.

    JiJoBoJaJa
    Known Participant
    April 6, 2017

    Still having the issue.

    _maria_
    Legend
    April 6, 2017

    Hi JiJoBoJaJa

    Sorry, I missed your post.

    The codesign command indicates the file is correctly signed.  We don't have any widespread complaints on this (yours is the only one), so I suspect this is an issue with your system.  It's also odd that the Gatekeeper setting is not sticking when you set it to Anywhere.  While Apple will display all sorts of warnings when you select this, you should be able to select it and have it stick.  When you select 'Anywhere' does a confirmation window display where you confirm 'Allow From Anywhere'?

    Alternatively, can you try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section?

    --

    Maria

    JiJoBoJaJa
    Known Participant
    April 6, 2017

    Thank you for the prompt response.  I'm sure my lag in response has contributed to you missing it in the first place.  I'm so busy it takes me a while to circle back to such stuff.

    Tried your suggestion of downloading from the "Still having problems" section and same result.  See attached error message I received.

    Will try resetting the Gatekeeper setting again and report back.

    Previously I was able to download the installer using my iPad and parking it to DropBox then installing from my Dropbox folder on my Mac Pro but now the mobile site kicks in before I can bypass it and tells me my web browser cannot utilize flash.  So the mobile site functionality is waylaying me and I saw no obvious way to view classic site on the iPad.

    JiJoBoJaJa
    Known Participant
    March 29, 2017

    Hello m_vargas

    So this time I just copied and pasted the path directly from your instructions and this is what came back:

    ... codesign -vvd /Volumes/Adobe\ Flash\ Player\ Installer/Install\ Adobe\ Flash\ Player.app

    Executable=/Volumes/Adobe Flash Player Installer/Install Adobe Flash Player.app/Contents/MacOS/Install Adobe Flash Player

    Identifier=com.adobe.InstallAdobeFlashPlayer

    Format=bundle with Mach-O thin (i386)

    CodeDirectory v=20200 size=4737 flags=0x0(none) hashes=229+3 location=embedded

    Signature size=8524

    Authority=Developer ID Application: Adobe Systems, Inc.

    Authority=Developer ID Certification Authority

    Authority=Apple Root CA

    Timestamp=Dec 2, 2016, 3:40:13 AM

    Info.plist entries=22

    TeamIdentifier=JQ525L2MZD

    Sealed Resources version=2 rules=12 files=80

    Internal requirements count=1 size=196

    JiJoBoJaJa
    Known Participant
    March 29, 2017

    OOOOHHHHH, wait a minute, do you mean the already installed Flash Player app?  Not the one I'm having trouble installing?    Just occurred to me that might be what you're talking about.  You didn't specifically say that and since context was about the installer I thought it was the app in that installer.

    JiJoBoJaJa
    Known Participant
    March 29, 2017

    Sorry m_vargas I guess I don't know what it means to mount the DMG.  I assumed it meant double click the dmg which is what I did then got info on the app and copy pasted the location.  I can't double click "Install Adobe Flash Player.app" because it gives me the attached error.  Was the source of the original problem.  So I can only assume I'm not understanding the steps because I don't know what I'm doing.  Will stab around and re-read your directions another half dozen times in the hopes I can intuit what you mean.  I do appreciate the help I just have absolutely no clue what I'm doing here.  Problems are so rare on my Mac that I've got very little knowledge of how things work.

    Colin Holgate thanks for your reply.  I gave your suggestion a try.  I receive the same error as above.

    Colin Holgate
    Inspiring
    March 28, 2017

    There is a recent issue that shouldn't be showing on your system, but maybe the same solution will work:

    Open the DMG.

    Right-Click on Install Adobe Flash Player and choose Show Contents.

    Open the folder Contents, then MacOS.

    Double-click on the file Adobe Flash Player Install Manager.

    In later systems those steps are a way around the apparent installer corruption. It may not be what will fix it for you, but may as well try.

    JiJoBoJaJa
    Known Participant
    February 21, 2017

    Thanks for the reply.  Tried that link and same result.  Attached screenshot of error.

    Any ideas on what's causing this?

    Colin Holgate
    Inspiring
    February 21, 2017

    Yes. I think that under Yosemite there was an oddness where if you had not given permission to download apps from places other than the App Store, a DMG might seem to be damaged.

    Go into System Preferences, Security & Privacy, General, and allow it to download from anywhere.

    Here's a picture: osx-yosemite-security-prefs.png

    Colin Holgate
    Inspiring
    February 21, 2017

    I tried the current one, and the DMG mounted ok. It's the one here:

    Adobe Flash Player Install for all versions