Skip to main content
georgea97419722
georgea97419722
Participant
March 25, 2016
Question

downloading and installing problem

Adobe flush payer version 18....installed long ago( easy at that time) with firefox is blocked,I can't update not even download. <<connecting error>> is what I get back.Same with chrome. Windows 7 pro.SOS

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    _maria_
    _maria_
    Legend
    March 25, 2016

    Hi,


    Are you using a proxy server?  Do you have anti-virus software installed?  If so, which one?

    Please provide the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  You can upload the files to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice that doensn't require log-in to access.  Post the link to the uploaded files in your reply.

    Thank you.

    --

    Maria

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices