downloading and installing problem

Hi,

Are you using a proxy server?  Do you have anti-virus software installed?  If so, which one?

Please provide the Adobe_ADM.log and Adobe_GDE.log files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.  You can upload the files to cloud.acrobat.com using the instructions How to share a document or some other file sharing service of your choice that doensn't require log-in to access.  Post the link to the uploaded files in your reply.

Thank you.

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Maria