Downloading Flash Player

Question

I need to install a new version of Flash Player. I can access my Adobe account with my password and downloaded the new version but when i try to install the download it rejects my password. I've tried to change the password and that doesn't work. i can't find any way to contact Adobe directly and I'm really frustrated. Does the Adobe account password not work to install Flash Player? If not how do I get a new password to do that since I have no idea what it's looking for. I'm not so tech savvy so be gentle in your answer. Thanks.

jeromiec83223024 · Answer

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240