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dianed34082976
dianed34082976
Participating Frequently
June 24, 2015
Question

downloading Flashplayer 18

  • June 24, 2015
  • 1 reply
  • 1223 views

I can't get Flashplayer to download after 50%.  It says failed.  I have went into add-ons and version 17 is there but it will not upgrade to version 18. Not sure what else to do.  I have done everything I was suppose to do in the help section but it will not work.  I tried to fix it in Google and also Foxfire.  Please help me get flashplayer to up to date.

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1 reply

_maria_
_maria_
Legend
June 24, 2015

Hi dianed34082976,


What OS, and version, is this on?

--

Maria

dianed34082976
dianed34082976Author
Participating Frequently
June 24, 2015

I am sorry for got about the OS.  I am on Windows XP.  I have version 17 but it is 18 that I can't download completely

_maria_
_maria_
Legend
June 25, 2015

Hi dianed34082976,

Please provide the following log files using the instructions posted here How to share a document:

  • FlashInstall.log file saved at:
    • 32 Bit Windows:  C:\Windows\system32\Macromed\Flash\FlashInstall.log
    • 64 Bit Windows:  C:\Windows\system32\Macromed\Flash\FlashInstall.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall.log
      • We require both files from a 64-bit OS

  • Two log files, Adobe_ADM.log and Adobe_GDE.log located at C:\Documents and Settings\labuser\Local Settings\Temp\Adobe_ADMLogs

Thank you.

--

Maria

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