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daves70100343
daves70100343
Participant
February 8, 2017
Question

downloading photographs

  • February 8, 2017
  • 2 replies
  • 263 views

Since installing flashplayer 24, I can not download photographs sent to me in e-mails.  The download button does not help.  When I click on it, I get a thumbnail, but I can't find anyway to save it to disc in its larger original format.  I must be missing some very simple step, since such downloads are common practice.  I am using Windows 10 on a 1-year-old Lenovo computer. 

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 10, 2017

    My guess, if you look in Menu > Developer Tools > Console, is that you'll see a useful JavaScript or security-related error message when you try to download the photo using your webmail from Cox. 

    That said, if a recent Chrome update broke their webmail, Cox is probably already aware of it.  If they do determine that there's a language-level issue with the Flash Runtime that's causing this problem (that seems unlikely, but within the realm of possibility), they're best positioned to troubleshoot it and give us a detailed technical analysis.

    You're more than welcome to refer the support folks from Cox to this thread, and should they need additional information or help from the Flash Runtime engineering team, they can send me a Private Message through the forums with contact information (just click my name) and I'll get a conversation going at the right level for them.

    daves70100343
    daves70100343Author
    Participant
    February 10, 2017

    I'm a little lost by this suggestion. What "Menu" should I be looking

    for? I don't see that link in Cox e-mail. Maybe Cox Communications

    overall? Adobe? Flashplayer?

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 10, 2017

    Sorry about that.  There's a pretty high technical bar associated with that suggestion, and it's probably not a reasonable request (it would be arduously difficult with the sole benefit of satisfying my curiosity).

    Cox Technical Support is really best positioned to help you with this problem.  Since I'm not a Cox customer, I can't troubleshoot it directly, but they'll be able to analyze the failure.  In the unlikely event that this is a Flash issue (I'm pretty sure that it's going to be a nuanced security change in the browser itself that has dinged their service), the folks at Cox are well positioned to reduce the problem to the specific language-level problem in ActionScript that's affecting them, at which point, we can pursue a fix.

    Thanks!

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 9, 2017

    Under normal circumstances, Flash Player wouldn't have anything to do with your email.

    Some details on your browser, what email program/service you're using, etc., would be really helpful.

    https://forums.adobe.com/thread/1195540

    daves70100343
    daves70100343Author
    Participant
    February 9, 2017

    When I try to download the photos, they say "about Adobe Flash Player,"

    whether I use Firefox or Chrome to access Cox enhanced e-mail. I can

    try sending one of these e-mails to my other address, which uses

    Outlook, modified by Cal State Long Beach. I am reluctant to get

    involved with Edge, having been dissatisfied with Internet Explorer in

    the past.

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