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Q
Querstor711
Participant
May 9, 2017
Question

Enable/disable

  • May 9, 2017
  • 1 reply
  • 851 views

when testing my flash player in customer support, it says my flash player is disabled. when I go to advanced settings, it says I am enabled. My flash player isn't working, therefore I am assuming it is disabled. Help

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    May 9, 2017

    To give you any useful advice, I'm going to need to know more about your computer and browser:

    https://forums.adobe.com/thread/1195540

    cathymd181931
    cathymd181931
    Participant
    May 11, 2017

    So when I go to use adobe to open a lecture I am doing at uni I get the

    attached message (see screenshot (2) attached).  

    When I check if my adobe is enable through settings it's saying it is. 

    But when I test try it's saying it's disabled.

    I am using Windows 10 (Microsoft Edge).

    And I have Adobe Shockwave Player 12.1 installed.  

    It worked up until about 2 weeks ago.  Then all of a sudden stopped.  

    divya010193
    Adobe Employee
    divya010193
    Adobe Employee
    May 11, 2017

    Hi,

    Could you please try using the instructions on Adobe Flash Player issues with Windows 10 (Microsoft Edge)

    Thanks!

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