Skip to main content
Participant
May 9, 2017
Question

Enable/disable

when testing my flash player in customer support, it says my flash player is disabled. when I go to advanced settings, it says I am enabled. My flash player isn't working, therefore I am assuming it is disabled. Help

    This topic is closed to new replies. Start a new post to keep the conversation going.

    7 replies

    jeromiec83223024
    Inspiring
    May 9, 2017

    To give you any useful advice, I'm going to need to know more about your computer and browser:

    https://forums.adobe.com/thread/1195540

    Translate
    cathymd181931
    Participant
    May 11, 2017

    So when I go to use adobe to open a lecture I am doing at uni I get the

    attached message (see screenshot (2) attached).  

    When I check if my adobe is enable through settings it's saying it is. 

    But when I test try it's saying it's disabled.

    I am using Windows 10 (Microsoft Edge).

    And I have Adobe Shockwave Player 12.1 installed.  

    It worked up until about 2 weeks ago.  Then all of a sudden stopped.  

    Translate
    divya010193
    Adobe Employee
    Adobe Employee
    May 11, 2017

    Hi,

    Could you please try using the instructions on Adobe Flash Player issues with Windows 10 (Microsoft Edge)

    Thanks!

    Translate