Error during Flash Player installation

Question

Hi,I have a problem with the installation of adobe flash player activeX. I have windows 7 professional 32bit and internet explorer 8.0.7601.17514. When I try to install flash I get this error: impossible to record the activex control for flash player. How can I fix this problem?Thanks.m?

_maria_ · Accepted Answer

Thank you for posting the screenshot and log files. The error is due to a permissions issue on a file that is preventing the file from being replaced and the version you're attempting to install from registering. See How do I fix Windows permission problems with Flash Player? for more information. This Microsoft blog post may also be of assassinate https://blogs.msdn.microsoft.com/astebner/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-…

_maria_ · Answer

Hi,Please provide the following:Screenshot of the error message - you can post thsi in your replyThe following installation log files:C:Windows\System32\Macromed\Flash\FlashInstall32.logAdobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogsLocal Settings is a hidden folder, to enable viewing of hidden folders see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-filesUpload the log files to cloud.acrobat.com/send using the instructions at How to share a document Post the link to the uploaded files in your reply.

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