error in active x msi install

Question

Product: Adobe Flash Player 23 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\xxx\AppData\Local\Temp\{559A2FA4-4858-46E7-BD02-68C15A31DF98}\InstallAX_23_0_0_207.exe, command: -install -msi -prev 18.0.0.203

_maria_ · Answer

Hi,In order to troubleshoot I'll need to get some information from you. Please provide all of the following information:How are you installing/deploying Flash Player?What is the operating system, including version, of the impacted system?Provide all of the following log files for the same installation attempt:Verbose MSI install log file with options v and x. Depending on how you are installing/deploying the MSI you can enable this in the registry or provide the command-line argument.FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS, the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash is also required.Upload the verbose MSI log file and the FlashInstall.log file(s) to cloud.acrobat.com/send using the instructions at How to share a document Post the link to the uploaded files in your reply along with answers to 1 and 2 above.Thank you.--Maria

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