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vitorg2185031
Participant
July 17, 2018
Question

Error installing Flash Player, Someone help me please !

  • July 17, 2018
  • 1 reply
  • 805 views

    This topic has been closed for replies.

    1 reply

    _maria_
    _maria_
    Legend
    July 17, 2018

    Please provide the following installation log files so that we can troubleshoot the error:

    • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\YourUserID\AppData\Local\Temp\Adobe_ADMLogs

    Upload both files to Document Cloud at cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded file in your reply.

    In the interim, the offline installers are posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.

    Yours is the 2nd report I've seen for this error.  The other person who reported never provided the installation log files, thus we couldn't investigate.  Please do provide the installation log files so that we can troubleshoot the issue.

    Thank you.

    --

    Maria

    L
    larsonist_ATNQ
    Participant
    July 17, 2018

    Hi Maria,

    I am experiencing the same issue.  I uploaded the requested files to the following link: Shared Files - Acrobat.com

    I am on a work machine where I do not have admin privileges for installing updates and software.  My IT department installed the Adobe Flash Player this morning but I still keep getting the message to install Adobe Flash Player even after a full system reboot.

    I want to be able to open my form response files so I can compile responses into a spreadsheet. 

    _maria_
    _maria_
    Legend
    July 17, 2018

    Hilarsonist_atnq

    The log file you provide seems to indicate Flash Player (PPAPI for Chromium-based browsers) installed successfully.  The screenshot provided by the OP appears to indicate an error prior to installation.  Did you observe the same exact UI error when attempting to install?

    I am on a work machine where I do not have admin privileges for installing updates and software.

    Flash Player requires Admin permissions to install.  I'm assuming this was provided since the provided log file indicates Flash Player was installed successfully.

    My IT department installed the Adobe Flash Player this morning but I still keep getting the message to install Adobe Flash Player even after a full system reboot.

    There are different Flash Player versions for different browsers (ActiveX Control for Internet Explorer, NPAPI for Firefox/Safari, and PPAPI for Chromium-based browsers).  The log file you provided was for a Flash Player PPAPI installation.  Is it possible your IT is not distributing all versions of Flash Player?

    Please provide a screenshot of the Flash Player Settings Manager > Updates tab.  To launch the Flash Player Settings Manager, go to Control Panel > All Control Panel Items > Flash Player.  If you do not see the Flash Player item, select View by: Small icons.

    Thank you.

    --

    Maria

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