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C
ColoradoCisco
Participant
September 4, 2012
Answered

ESPN video not working on Mozilla (Firefox and Waterfox) or IE - using Windows 7, 64 bit

  • September 4, 2012
  • 1 reply
  • 7329 views

ESPN video and some other sites in Mozilla browsers (Firefox as well as Waterfox) and IE has not worked for quite some time. Audio works fine.

Flash video and audio work with Chrome.

I have tried everything on this tread http://forums.adobe.com/thread/988506?start=0&tstart=0. (Including Slash65 ideas). In fact, I get the same blank black sceen that Slash65 posted. I have also tried everything in this tread http://forums.adobe.com/message/4671122#4671122 and then some.

I have also done a clean install of Flash player. http://www.youtube.com/watch?v=ZrSLHIZ26W0&feature=plcp

Video works in Mozilla Safe Mode but as soon as I enable anything (I litrally mean anything) and restart Mozilla, flash video at ESPN no longer works. I have reinstalled Mozilla and created test profiles. I have also disabled Adbock.

On this machine, I am running Windows 7 64 bit.  The latest versions of Flash and Mozilla are installed (11.4 Adobe Flash, Firefox and Waterfox 15.0).

Please help.

    This topic has been closed for replies.
    Correct answer libflashplayer_so

    someone suggested it may be hardwar related.

    can you right-click some flash content that displays and un-select, in the first tab, "hardware Acceleration"  see if that resolves the issue.  thanks...

    1 reply

    libflashplayer_so
    Adobe Employee
    libflashplayer_so
    Adobe Employee
    September 11, 2012

    can you tell us in which build of flash player the issue started to occur?  also, can you list the extensions and add ons you have installed for mozilla.  there's a good likelihood there is a conflict with one of them.

    a quick search brought this up:

    https://addons.mozilla.org/en-US/firefox/addon/extension-list-dumper/

    C
    ColoradoCiscoAuthor
    Participant
    September 17, 2012

    Hi,

    Thanks for responding.  I do not recall the build of flash player that was installed when the issue started to occur. I think it was about 8 months ago.

    I have uploaded a few screen shots. I apologize for the bad quality.  My extensions, except X Marks, are disabled. The extension dumper list (located below) details the status of my ad ons. The final image shows the issue. 

    I have methodically disabled and re-enabled all add-ons and extensions a number of times as well as tried setting up new profiles. I have also uninstalled flash player and installed earlier versions. Video works fine in Chrome. Unfortunately, I like Mozilla. I am at a total loss.

    Thank you for your help.

    Frank

    Application: Firefox 15.0.1 (20120905151427)

    Operating System: WINNT (x86-msvc)

    - Adobe Acrobat 10.1.4.38

    - Google Talk Plugin 3.6.1.9117

    - Google Talk Plugin Video Accelerator 0.1.44.16

    - Google Update 1.3.21.123 (Disabled)

    - iTunes Application Detector 1.0.1.1 (Disabled)

    - Java Deployment Toolkit 6.0.310.5 6.0.310.5 (Disabled)

    - Java(TM) Platform SE 6 U31 6.0.310.5 (Disabled)

    - Microsoft Office 2010 14.0.4761.1000 (Disabled)

    - Microsoft Office 2010 14.0.4730.1010 (Disabled)

    - NVIDIA 3D VISION 7.17.12.7658 (Disabled)

    - NVIDIA 3D Vision 7.17.12.7658 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

    - Shockwave Flash 11.4.402.265

    - Silverlight Plug-In 5.1.10411.0 (Disabled)

    - VLC Web Plugin 2.0.0.0 (Disabled)

    - Windows Live™ Photo Gallery 15.4.3538.513 (Disabled)

    libflashplayer_so
    Adobe Employee
    libflashplayer_soCorrect answer
    Adobe Employee
    September 17, 2012

    someone suggested it may be hardwar related.

    can you right-click some flash content that displays and un-select, in the first tab, "hardware Acceleration"  see if that resolves the issue.  thanks...

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