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euanr3308624
Participant
January 4, 2017
Question

Failed to Register + Adobe Flash Installation

  • January 4, 2017
  • 2 replies
  • 1749 views

Hi,

I am trying to install Adobe Flash onto a machine and I get the following Error message "Adobe Flash Player: Failed to Register"

I have followed all of the suggestions on the internet and have had no success.

I have checked the permission of the following locations:

C:\Windows\System32\Macromed

C:\Windows\SysWOW64\Macromed

with machines that the installation works on and the permissions seem to be correct.

Here is the latest log file enties

C:\Windows\SysWOW64\Macromed\Flash\FlashInstall.log

=O====== M/24.0.0.186 2017-01-04+22-48-32.581 ========

0000 00000044

0001 00000045

0002 00001113 C:\Users\myusername\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0003 00000010 "C:\Users\myusername\AppData\Local\Adobe\D00F6EC7-E789-4891-9894-493E8A31A2D0\9BC80E4C-EA94-4E56-8956-1384F8BED45D\8AE68D52-CA5F-436A-A47A-F75939FC69B0" -install -iv 8

0004 00001036 Software\Macromedia\FlashPlayerActiveX/UninstallerPath 2

0005 00001036 Software\Macromedia\FlashPlayer\SafeVersions/24.0 2

0006 00000011 1

0007 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0008 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_24_0_0_186_ActiveX.exe/ 2

0009 00000013

0010 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_186_ActiveX.exe

0011 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_186_ActiveX.dll

0012 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0013 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_24_0_0_186.ocx 0

0014 00000018

0015 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_24_0_0_186.ocx 0

=X====== M/24.0.0.186 2017-01-04+22-48-54.710 ========

C:\Windows\System32\Macromed\Flash\FlashInstall.log

=O====== M/24.0.0.186 2017-01-04+22-48-40.769 ========

0000 00001113 C:\Users\myusername\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

0001 00000010 "C:\Windows\system32\Macromed\Temp\{73938A88-6371-4339-860A-457C2DED9402}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295

0002 00001036 Software\Macromedia\FlashPlayer\SafeVersions/24.0 2

0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_24_0_0_186_ActiveX.exe/ 2

0005 00000013

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_24_0_0_186_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_24_0_0_186_ActiveX.dll

0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0009 00001032 C:\Windows\system32\Macromed\Flash\Flash64_24_0_0_186.ocx 0

0010 00000018

0011 00001032 C:\Windows\system32\Macromed\Flash\Flash64_24_0_0_186.ocx 0

=X====== M/24.0.0.186 2017-01-04+22-48-49.330 ========

There is not much clue as to why the installation will not work.

Can one one please assist me?

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    Community Manager
    jeromiec83223024Community Manager
    Community Manager
    January 12, 2017

    To be totally clear, we explicitly do not support Flash Player on the Windows Server variants.  We don't specifically prevent you from installing it where it works, but we're not testing or fixing bugs specific to Windows Server. 

    We'd recommend using Flash Player with one of the supported versions of Windows listed on our system requirements page, below:

    Adobe Flash Player | Tech specs

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    January 4, 2017

    Hi,

    Please provide the following information:

    1. Operating system on the impacted machine
    2. Is this happening in an enterprise environment, or personal computer?  If enterprise environment, how many systems are impacted?
    3. You stated you checked the permissions on C:\Windows\System32\Macromed and C:\Windows\SysWOW64\Macromed directories "with machines that the installation works on and the permissions seem to be correct."  Is this a typo? What are the permissions on systems that failed?
    4. Please upload the entire log files (both FlashInstall.log files from the system32 and syswow64 directoreis) to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.  Also post a screenshot of the contents of the C:\Windows\System3\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash directories.
    5. Post the link to the uploaded files and screenshots in your reply.

    Note: If this is an enterprise environment the online installers that you are using are not meant to be used in an enterprise environment.   They download and install Flash Player silently in the background and will not work with deployment tools.

    --

    Maria

    <edited>

    E
    euanr3308624Author
    Participant
    January 4, 2017

    Hi,

    The installation is for Windows 2012r2 and is effecting 4 Servers so far. We have a number of 2012r2 Servers that have the Flash application installed.

    I am installing the application manually.

    I have uploaded all of the documents as requested here is the link Shared Files - Acrobat.com

    Thanks

    Euan

    E
    euanr3308624Author
    Participant
    January 4, 2017

    Forgot the screenshots

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