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Question

Failures to download Adobe Flash Player on Windows XP

Forum|Forum|9 years ago
June 14, 2017
1 reply
1367 views

As of today, I have been unable to download Adobe Flash Player updates. The download stops with an unspecified failure about 50% of the way through -- I don't even get to the installation point. It occurs in both Firefox and IE. I am using a Windows XP system, and updates prior to today have been trouble-free.

I have also uninstalled Flash Player and tried to reinstall it, but it failed in the same way which means I now have no working copy of it.

Is there some log or other information to help track down the cause?

[moderator: for clarity, added 'Windows XP' to title]

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kglad

Community Expert

[moved from Downloading, Installing, Setting Up to Installing Flash Player]

trmcdougle

Participating Frequently

I have enabled the ADM.trace advanced logging and looked at the results (I an IT support pro). It seems there is a problem with the binary signature validation, so a problem at your end!

The end of the Adobe_ADM.log is as follows :-

06/14/17 16:56:00:171 | [TRACE] | | ADM | | ApplicationContext | | | 2344 | Segment downloaded for package: 'A' for segmentId: '19' dataHash: '933d85323c730f93295032881f32163e827a72a31272d4cce0c49393692064df' serverHash: '933d85323c730f93295032881f32163e827a72a31272d4cce0c49393692064df'

06/14/17 16:56:00:218 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | DownloadProgressIntercept : package : Adobe Flash Player, currExecutionState : 4

06/14/17 16:56:00:218 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | DownloadProgressIntercept. Sending progress to UI : 50

06/14/17 16:56:00:421 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | DownloadProgressIntercept : package : Adobe Flash Player, currExecutionState : 5

06/14/17 16:56:00:421 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | DownloadProgressIntercept. Completed

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | DownloadProgressIntercept. Starting install

06/14/17 16:56:00:437 | [DEBUG] | | ADM | | WorkflowManager | | | 3520 | Starting install for all packages.

06/14/17 16:56:00:437 | [INFO] | | ADM | | ApplicationContext | | | 3520 | Installation started for package 'Adobe Flash Player'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Launching installer for package 'Adobe Flash Player' at path 'C:\Documents and Settings\Thurstan\Local Settings\Application Data\Adobe\69D1D74A-93A5-4267-827D-40693E703ED1\3B85F00E-7BCD-4B45-BBCF-EFD303BF6D0F\808B2896-6632-4BA1-9A4A-BA1A9390DE26'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Adding argument for installer: '-install'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Adding argument for installer: '-iv'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Adding argument for installer: '8'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Adding argument for installer: '-au'

06/14/17 16:56:00:437 | [TRACE] | | ADM | | ApplicationContext | | | 3520 | Adding argument for installer: '1'

06/14/17 16:56:00:718 | [ERROR] | | ADM | | ApplicationContext | ValidationFailure | | 3520 | Binary signature validation failed.

06/14/17 16:56:00:718 | [ERROR] | | ADM | | ApplicationContext | InstallError | | 3520 | Error while validating installer for package 'Adobe Flash Player' at path 'C:\Documents and Settings\Thurstan\Local Settings\Application Data\Adobe\69D1D74A-93A5-4267-827D-40693E703ED1\3B85F00E-7BCD-4B45-BBCF-EFD303BF6D0F\808B2896-6632-4BA1-9A4A-BA1A9390DE26'

06/14/17 16:56:00:734 | [DEBUG] | | ADM | | ApplicationContext | | | 3520 | Showing screen: finishScreen

(This system is an Windows XP SP3 32Bit with the Flash update install started from Opera 36-closed before running, checked task manager to be sure it had finished closing- and it also has Firefox and IE installed)

tonyp17615964Author

Participating Frequently

When you say "at your end", are you referring to Adobe or me? I'm assuming that you mean Adobe's end as you seem to have reproduced something similar.

How do I enable this logging myself?

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