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Participant
November 27, 2018
Question

Fake Flash Upgrade Installed Malware on my MacBook Pro

  • November 27, 2018
  • 2 replies
  • 390 views

Just want to get the word out so someone at Apple can put a stop to this! As a few other discussions have mentioned, it starts with a request to Upgrade Flash and then adds additional files to Safari and Google Chrome to perpetuate the issue of a warning webpage supposedly from AppleCare Protection Plan. This has a countdown of how long before "Personal and banking information are at risk." Also stating that IMMEDIATE ACTION is required. Then a bogus Apple Support web page appears encouraging you to call 800-531-6481 and another to call 877-898-8593. I don't recommend calling these numbers but want to put them here so they can be checked out by Apple and possibly traced. I will also include screen shots after this initial post…

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    2 replies

    Participant
    November 27, 2018

    Here is another one that I suspect did the same thing to Google Chrome on my computer when I tried to research this issue. Eventually had to use my iPad to access the internet and contact Apple by phone.

    I also saw this at the bottom of the window in small type:

    Looks like an attempt to cover themselves in case of legal action which I hope happens soon!!!!

    _maria_
    Community Manager
    Community Manager
    November 27, 2018

    I'll forward these to our fraud team.  Not sure if the URL contains sufficient information for them to follow-up on.

    In the future, feel free to email them directly to phishing @ adobe.com

    Participant
    November 27, 2018

    It all looks official but the URL is a give away!!! Hope this helps others not fall into the same trap. There is even a loud buzzer that makes you think the computer is going to crash. Thanks to Christian at the real Apple Support for helping me remove this from my computer!