Fire fox/shockwave player update- "Application Initialization Error".

Question

I run Firefox and the toehr day i notized that webpages were taking a long time to load or not loading at all. after checking my wifi, i have identified it as a "flash player update" issue. i have gone through and attempted to update my flash player and allow it access in Firefox's "add-ons". But NOTHING seems to work.... Extremely frustrating..

i click on Update from the Firefox Add-on page, it takes me to adobe flash player website click on download and download the "flashplayer32_xa_install.exe. file.

After dowloading the file and i get a "Application Initialization Error".

How do i work around this..?

_maria_ · Answer

We'll need to review the Flash install logs to troubleshoot the issue. Please provide the following files:

Adobe_ADM.log file saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
- Note: The AppData directory may be hidden. If you don't see it, see Show hidden files/folders for instructions to make it visible.
FlashInstall log files saved at:
- 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
- 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log
  - Both files are required from a 64-bit OS

Upload all files to Document Cloud (see https://community.adobe.com/t5/flash-player/how-to-share-a-file-using-adobe-document-cloud/td-p/4787...) and post the link to the uploaded files in your reply.

Thank you.

--

Maria

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