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MrX1980
Legend
June 22, 2013
Answered

Firefox: Flash plugin crashed without a report at www.focus.de/videos/

  • June 22, 2013
  • 4 replies
  • 8997 views

http://www.focus.de/videos/

Sometimes I get this message while loading one of the videos:

The Adobe Flash plugin has crashed.

Reload the page to try again.

No report available

Mobile DualCore Intel Core i5-2410M / HD3000 /  9.17.10.3062

NVIDIA GeForce GT 540M / 9.18.13.2014 - nVIDIA ForceWare 320.14 (320.18 has problems)

Microsoft Windows 7 Home Premium X64 SP1

(Energy saving mode)

Hardware acceleration (Flash 11.8.800.88 & Firefox) and Protected mode enabled.

Tested with Firefox 22b6 and 24.0a1

IE10 and Google Chrome 28 beta are working.

Can you confirm those crashes ?

Update:

the same at:

http://www.chefkoch.de/magazin/6,283,0/Chefkoch/

This topic has been closed for replies.
Correct answer jeromiec83223024

I hit one hang on chefkoch.de a few seconds into the video after the commercial, but haven't been able to reproduce it.  I did find a crash report when I went back to about:crashes though. 


I've filed the following bug:

https://bugbase.adobe.com/index.cfm?event=bug&id=3591445

4 replies

Participant
January 24, 2015

The problem occurs on this site too: http://www.gg24.de/gutschein-shopping-liegt-voll-im-trend.html

I'm using a MacBook Pro (2.7 GHz Intel Core i7) with OS 10.7.1. and flash Version 16.0.0.235.

jeromiec83223024
Inspiring
January 24, 2015

Please check about:crashes and see if anything was logged.  It looks like the ads change by region and behavior (I'm getting ads for US companies), and it's probably related to one of the ads that you're seeing.  There's not really any other Flash content here.

Did anything get logged under about:crashes?

August 18, 2014

The same on http://www.stargutschein.de/gutscheine/baur/

and also on CupoWorldAlltagz ‌.

It is crashing without a report. (First video down below)

AMD Phenom II X6 Black Edition 1090T

NVIDIA GeForce GTX 650 Ti / 9.18.13.2601 - nVIDIA ForceWare 326.01

Windows 8.1 Pro x64 9431

Firefox 25.0a1 / build-id 20130701031115

Flash Player 11.8.800.88

jeromiec83223024
Inspiring
September 7, 2016

Marcel55​:

You're a couple years behind on Flash Player updates.  Please upgrade to the latest available version of Flash Player, and your browser (there are significant interdependencies in general, and we work primarily on current shipping versions).

If you still experience a crash, please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Since the thread you posted to was from 2013, I'm going to lock it.  Please feel free to start a new thread, so we can give you individualized support, and not pester the original posters with random email notifications.

Thanks!

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
July 9, 2013

I hit one hang on chefkoch.de a few seconds into the video after the commercial, but haven't been able to reproduce it.  I did find a crash report when I went back to about:crashes though. 


I've filed the following bug:

https://bugbase.adobe.com/index.cfm?event=bug&id=3591445

MrX1980
MrX1980Author
Legend
July 10, 2013

a) http://www.focus.de/videos/ & http://www.chefkoch.de/magazin/6,283,0/Chefkoch/

No chrashes anymore with Flash Player 11.8.800.94/95

(but sometimes the videos stutters a lot while buffering)

b) http://www.ran.de/de/videoarena/index-tennis.html

I get now "Runtime Error R6025 - pure virtual function call" after viewing in fullscreen.

https://bugbase.adobe.com/index.cfm?event=bug&id=3573456

https://crash-stats.mozilla.com/report/index/4792b847-4eba-4e41-8acf-5d4162130710

jeromiec83223024
Inspiring
July 10, 2013

Thanks.  I escalated the pure virtual call bug.

MrX1980
MrX1980Author
Legend
July 2, 2013

The same on http://www.ran.de/de/videoarena/index-tennis.html

The first video is running fine, but after the second ad it is crashing without a report.

AMD Phenom II X6 Black Edition 1090T

NVIDIA GeForce GTX 650 Ti / 9.18.13.2601 - nVIDIA ForceWare 326.01

Windows 8.1 Pro x64 9431

Firefox 25.0a1 / build-id 20130701031115

Flash Player 11.8.800.88