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Participant
December 9, 2011
Question

Flash 11.1.102.55 crashes IE8 on Google Maps / street view

  • December 9, 2011
  • 2 replies
  • 1878 views

Since the Flash update to 11.1.102.55 I have had repeated crashes of my 32 bit Windows XP SP3 system.  They typically have happened in Internet Explorer 8, 32 bit version (updated with latest MS patches).

Sometimes the IE8 lock ups can be cleared by using task manager.  About 30% of the time, a machine power down/ reset is the only solution -- the screen freezes (mouse won't move, clock stops, Ctrl-Alt-Del won't work).

The machine is a Lenovo Z61p with 3Gb available memory.

I have been able to repeat the crashes by going to Google maps.

Example:

1. Go to Google Maps

2. Look at Arlington National Cemetery in regular view

3. Move the "Street View" stick figure to one of the Panarama photo points.  Screen with show photo view

4. In the shrunken lower right corner map view, expand the map view to cover half the screen.

Things may get dicy about now.

5. Try moving the stick figure on the map.  OR try expanding the photo to full screen.

I get repeated lockup at this point.

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    2 replies

    December 10, 2011
    PhredHPAuthor
    Participant
    December 10, 2011

    Thanks, but my problems are not exclusive to video content, as discussed in kb #2532294.  I am following the advice to visit the Flash forums.  (-;

    I am about to try the R&R (Remove & Reinstall) step.

    December 11, 2011

    Try using a different browser. I use Firefox which you can download from here: http://www.mozilla.org/en-US/firefox/fx/

    If you don't like the "Tabs On Top" layout, you can move them to below the location bar by simply right clicking a blank part of it and then click the menu items called "Tabs on top" to remove the checkmark. Tabs will subsequently appear below. Other tab layout options can be found in this support article: http://support.mozilla.com/en-US/kb/how-do-i-customize-toolbars

    There are no issues with Google Maps as far as I'm aware.

    pwillener
    Legend
    December 10, 2011

    Things I would try:

    • update the device drivers for your display adapter
    • disable Hardware Acceleration
    PhredHPAuthor
    Participant
    December 10, 2011

    The video display adapter is an ATI Mobility FireGL v5200 (bios BK ATI VER009.012.021.025241) using latest but old drivers supplied by Lenovo 9/29/2009, ver 8.593.100.7000.  I don't think updating is an option.

    Flash worked fine until the latest version of the 11.1 updates (although some issues might have started with the switch from 10 to 11 in early November).

    I'll experiment with shutting off hardware acceleration on the display adapter.  I'll start with a full shut off first. The least reduction in acceleration is just mouse and bitmap, which I'll try 2nd if there are no issues with the full shut off.  But the screen looks worse already.