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A
Anonymous
December 29, 2015
Answered

Flash 20.0.0.267 White screen problem - URGENT!

  • December 29, 2015
  • 6 replies
  • 8257 views

Ever since the latest flash update (.267 - made on Dec 28th 2015),  our download application cannot load properly.

After loading, the app window (in IE frame) shows a white screen (image below).

When downgrading to an earlier version (20.0.0.228) it works fine.

Many of my colleagues who manage similar apps using Flash are experiencing the white screen problem and our clients are furious


Why is that?

How can it be fixed without asking all our clients to downgrade their Flash versions?

Please help ASAP.

      This topic has been closed for replies.
      Correct answer Kratika Agarwal

      Hi,

      20.0.0.270 is now Live. It contains the fix of the problem.


      Thanks

      6 replies

      P
      PrimeG1
      Participating Frequently
      January 8, 2016

      The System 47 and other screen savers are working in Windows 10 again.

      Thanks for the fix!

      K
      Community Manager
      Kratika AgarwalCommunity ManagerCorrect answer
      Community Manager
      January 2, 2016

      Hi,

      20.0.0.270 is now Live. It contains the fix of the problem.


      Thanks

      Carm01
      Carm01
      Legend
      January 1, 2016

      IF you need to roll back you can check out my guide, its a little lengthy as I made it so noob users should be able to understand about the different trypes of flash player, etc.., but if you are savvy you can skim through it to get the relevant information. there is really only two steps if you don't count downloading and unpacking the zip from adobe

      Guide to rolling back to an old flash player version (20.0.0.228)

      Best regards

      P
      PrimeG1
      Participating Frequently
      December 31, 2015

      This update has also caused the popular System 47 Star Trek Screen saver and other screen savers to exhibit the WSD, White Screen of Death.

      The screen saver can be found here

      System47 screen saver

      I am running win 10 64 bit and latest Chrome and drivers/updates.  Hope this helps in a fix.

      chris.campbell
      Community Manager
      chris.campbellCommunity Manager
      Community Manager
      December 31, 2015

      Please see my update to this problem on this thread: Flash Player 20.0.0.267 - ActiveX Embedding Issue

      I've just posted a test build that we believe fixes this embedding issue (link in the thread).  Additional updates will be added to the post as we make progress with our investigation and I encourage those impacted to please leave their comments on the thread or bug reports.

        K
        Community Manager
        Kratika AgarwalCommunity Manager
        Community Manager
        December 30, 2015

        Hi,

        Thanks for reporting the issue. We are looking into the bug.We will update you son.

        J
        jasonl42071239
        Participant
        December 31, 2015

        Hi,

        I have the same problem(white screen with 20.0.0.267) when program in Visual Studio 2010.

        And many programmers around me have the same pain.

        Expect the problem be solved soon.

        Waiting for good news.

        Thanks.

        A
        Anonymous
        December 30, 2015

        Hi Adobe,

        This question is assumed answered, but it  is certainly unanswered.

          kmbcollie
          kmbcollie
          Known Participant
          January 3, 2016

          Got the same issue - until next week when MS and Adobe get their act together, remove the latest Security Update for Internet Explorer Flash Player (KB3132372) and make sure it does not auto update again on you when you reboot. Restart/refresh - all outputs will work for now.

          A
          Anonymous
          January 3, 2016

          Thank you so much!

          This is great for anything but Win10 - Can you please release this fix for WIN 10 Clients as well?

          When can we expect it?

          thanks again

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