Participant

Question

Flash 21.0.0.213 not installing.

Forum|Forum|10 years ago
April 12, 2016
2 replies
7008 views

Hi,

Could anyone advise why the new version will not install.

I'm trying to install the MSI of either active x or NPAPI, I am licensed to re-distribute.

Regardless of what Windows OS I try it fails, we don't block msi installs so should allow any user to install however even with local admin or domain admin the install fails.

The error I get is "You must have administrative privileges to install flash player 21. please log on with administrative privileges and try again.

Thanks

Download install

This topic has been closed for replies.

_maria_

Legend

Hi,

CS is correct. Users must have Administrator privileges for Flash Player to install. If the user's are Administrator's and the MSI is still failing, please provide the following log files for us to troubleshoot further:

verbose MSI installer log file from an impacted system
FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash (if the system is 64-bi)

Upload the log files to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded log files in your reply.

Also, what version of Windows is this on?

Thank you.

--

Maria

M

markc54951597

Participating Frequently

As previously mentioned, I've tried to run it on my machine with local admin, this fails.

I've tried running as admin and entering domain admin details, this also fails.

I think he's already specified that this isn't an admin rights issue. I'm getting the same problem and I'm definitely, 100% an administrator on my laptop.

The error messages are incorrectly reporting that admin rights are required. If you right-click and hit "Run as administrator", the installation will succeed. The ActiveX installer fails, but the NPAPI installer succeeds without having to run as admin through the right-click menu.

_maria_

Legend

Hi,

If the OP can't access the C:\Windows\SysWOW64\Macromed\Flash directory there are permissions issues with that directory. The FAQ CS links to will assist with this. The tool in our FAQ is limited to files and registry items Flash Player writes to an/or modifies. However, sometimes, there are other file system and/or registry items that prevent installation. In these cases, Microsoft has resources for fixing file system and registry permissions issues. The OP hasn't replied and we don't know if the solution in the FAQ worked or not.

For your issue, please provide the following:

OS and browser, including version
Flash Player version currently installed, see helpx.adobe.com/flash-player.html
FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash (if the system is 64-bit, both FlashInstall.log files are needed)
- Upload the log file(s)s to cloud.acrobat.com using the instructions at How to share a document and post the link to the uploaded log files in your reply.

Thank you.

--

Maria

K

Kratika Agarwal

Participating Frequently

Hi,

Below link might be helpful:

Adobe Flash Player Install for all versions

The Flash Player Admin Guide contains a chapter on distributing Flash Player within your organization. If you are distributing it to multiple computers you'll need to license Flash Player for distribution (free for most use cases) and you'll then receive an email with a link to download Flash Player for offline installation to the various systems. More information is available at http://www.adobe.com/products/players/flash-player-distribution.html and in the Flash Player Administrator's Guide

M

marcc34976911Author

Participant

Hi,

The article is very useful if you've never deployed Flash before.

The issue I find is that I've tried to deploy it and it fails, so I tried the installer locally to my machine and a few other test machines and the installer fails to install with the error mentioned previously. This indicates to me that there would be an issue with the installer itself but I'm not sure.

The .exe installers appear to work fine and extracting the .exe from the .msi also installs fine.

Anyone else had/having issues with the .msi installer.

Thanks

Carm01

Legend

It means you are not an administrator on the machine that is what 'You must have administrative privilege' means, its a straightforward error.

How about right click run as administrator.

Best Regards

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.