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Anonymous

Question

Flash 22.0.0.192 Started Constantly Hanging Up in Mozilla

Forum|Forum|9 years ago
June 17, 2016
11 replies
8603 views

Hi...yesterday, Flash started hanging all the sudden. I've uninstalled and reinstalled twice yesterday and again today. It pretty much stops Firefox from working altogether. There's one site I need it for specifically and the only way I can get Firefox to work at all on other sites is to set it to "ask to activate". Message on task manager multiple times is "plug-in Hang UI for Firefox". If it's active, it's freezing everything.

This topic has been closed for replies.

A

Anonymous

I also have the same issue, whenever I open a website which need flash player Firefox gets hanged up. I tried uninstalling and then reinstalling but the problem still not resolved. Please someone help.

Regards

Anil Sheoran
www.onlyhax.com

K

Kratika Agarwal

Participating Frequently

Hi,

Please share any link for which this issue occurs.

Please try 64 bit firefox.

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Akshay Pandit

Participant

Having Same issue with 23,0,0,185 version installed in Firefox and same problem exists when using Chrome.It happens mainly when playing Facebook games such as candy crush saga or Yoworld. My whole computer hangs because of this and i would get rid of the problem unless somehow I end Flash Player process or stop the plugin when the flash player has stopped working dialog box appears. Firefox is of latest version. Problem started since I have updated to above version of Flash Player. Before that it was smooth.

tehuti88

Participant

Is anyone else experiencing improvement? I'm leery of downloading a different version of Firefox or reinstalling Flash just yet. :/ Even when I had Flash disabled/not activated before, I was having problems.

A

Anonymous

tehuti88,

Do you have Flash set to automatically update? I do, and it's up and running again. I didn't change any settings so the only thing I can think of is that there was an update that fixed it.

kylek43859023

Participant

I just encountered the same issue as soon as my Flash updated this morning. I use Firefox (latest ver. is 47.0 64-bit) on Windows 10, and managed to toggle off Flash for now ("ask to activate"). Look at other questions, it's not just limited to Firefox or Windows 10. And this is basically every website I've clicked on so far, including and especially Adobe's.

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Anonymous

I see that now, that it's happening in Safari and other browers. Thanks!

A

Anonymous

I had the same problem. I discovered i was using firefox 32 bit player on 64 bit machine. Had to download the 64 bit version of firefox,sorry can't remember name exactly, but it's Mozilla/all versions. My problems were solved.

I found the site it's mozilla.org/en-US/firefox/all/

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Anonymous

Thanks for the info. My machine is 32 bit, not sure if Mozilla is 32 bit or 64 bit? Following is what it says under Mozilla troubleshooting...I wish your solution would work for me!

Mozilla/5.0 (Windows NT 6.0; rv:47.0) Gecko/20100101 Firefox/47.0

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Anonymous

I've been having the same problem as Op for the last 3 days. My homepage is set to a webpage so it hangs as soon as I open Firefox. I get the same error message as Sonickeyblade above, a box pops up for a few seconds then disappears. It hangs in a loop until I use task manager to close firefox:

I did manage to get to the plugins page eventually and changed flashplayer to 'ask to activate' and that has allowed me to use firefox at least but I can't watch any video. I have started using chrome again but have noticed it is very slow too, not sure if that's because of flash but it only started recently. Pls help, it is extremely frustrating.

BTW I'm using Windows 10, 64bit system.

Edit/update: I uninstalled Firefox and this time went to the page suggested below mozilla.org/en-US/firefox/all/ scrolled down to English (British) line and downloaded the specific 64bit version of Firefox. This fixed the problem. Hallelujah!

R

richards22447430

Participant

I have the same problem with fire fox and chrome. I am using windows 7 home premium with the latest Adobe software version 192. Can someone please help

Thanks,

delwinl89616505

Participant

I am having the same/similar problem with Flash running in Safari (v. 9.1.1) and OS X (v. 10.10.5) on my MacBook Pro. When accessing a website with browser, I will occasionally get several alert popups in quick succession that I think say something along the line of "Flash player has just stopped a potentially harmful..." The popups appear and then vanish in the blink of an eye. After that, the computer is completely unresponsive and has to be rebooted.

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TCGeekette

Participant

I'm having the same problem. When the error screen pops up and asks me to stop the plugin, it stays only for 2-3 seconds, then disappears. I made multiple attempts to stop it. It does not remain long enough to be able to click and cause the plugin (presumably Flash Player 22) to close. I had to uninstall version 22 and install version 21. I did that, but am not sure that I installed the correct version, it was entitled "npapi" after I downloaded it, but not before. I run Windows 8.1 64 bit. The archived versions should be labeled much more clearly.

Upon testing, the archived version 21 that I thought would solve my instability problem does not work.

K

Kratika Agarwal

Participating Frequently

Hi,

Can you share some sites for which this issue is reproducible.

shar4184

Participant

Hi Kratika,

I'm having the same problems as everyone else. I'm on Windows 7 HP Pavilion g series laptop running Firefox 47. Everything was fine until I was prompted this afternoon to update Flash. No problems at first in my webmail as I don't think Flash is involved there. Then I followed a link to Amazon. That's when I started getting the endless loops of error messages. Here's the first one that pops up:

That message flashed so quickly that it took a while to get my cursor in the right place to catch the Stop plugin button. It didn't work. After long minutes, I finally would get this next error message:

This message just sat and waited for me, but the Stop script button didn't do anything but restart the loop of the first error message. As you can see, I tried the Flash Player help page and got the error messages there as well. Trying to use a web based software package that I subscribe to led to the same frustration.

I finally uninstalled Flash and the problems went away. I'm getting limited Flash as I still have Adobe Flash Player 11 ActiveX 64-bit installed from 26/04/2012 (likely when I bought the laptop). I tried using PicMonkey to edit the screenshots above and got a message that the site doesn't support my version of Flash Player. I had to resort to gimp.

Reinstalling the June 16 update led to a recurrence of the same endless loop of error messages. Only, this time, I couldn't close Firefox. I had to do a hard quit to shutdown the laptop to get out of it.

Please help us find a solution to this. Someone above said they reinstalled update 21. How do we do that?

Thanks,

Shar

tehuti88

Participant

I'm having the exact same issue. Have uninstalled and reinstalled twice with no luck. I've been lamenting on the Firefox forum all day with the thought that the issue was on their end. All they could suggest was to disable Flash protected mode (didn't work) and to check Windows Update to see if my graphics drivers are updated (I don't know how to do that, but my latest Windows updates are installed). I looked into reinstalling the previous version of Flash, but it's all Greek to me.

I go to a site where I have Flash enabled, and I just keep getting a constant popup saying it's an unresponsive plugin, do I want to stop it or continue?--it doesn't matter which I select. I keep getting the popup, over and over and over, and the browser is completely locked up. I have to do Control+Alt+Delete on Firefox, and then on all instances of Flash and the plugin container (because it keeps starting new instances), just to get it to stop. Firefox and Flash have always been buggy together but at least they used to work.

I even downloaded Google Chrome to try to get around this, but for some reason it too stopped functioning and I had to uninstall it completely. (Even after a reinstall it remained unresponsive.) I'm currently using Internet Explorer to utilize Flash sites. Don't know how long that'll work.

ETA: The sites I'm having trouble with are Forge of Empires, Elvenar, and Big Fish Games (the first two require Flash to play, the third just uses it to display things on the page); but I suspect I'd have the same issue on any site running Flash.

Windows 7 Home Premium; Firefox 47.0.

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Anonymous

Exactly the problem I am having! Glad it's not just me!

K

Kratika Agarwal

Participating Frequently

Hi,

Are you using Firefox 32 or 64 bit?

Can you try on both.

Could you please share the site for which this issue occurs so that we can look into it.

Also please file a bug in our bugbase and share the bug number here.

https://bugbase.adobe.com/

A

Anonymous

I'm on Firefox 32 bit. (Didn't even know there was a 64 bit. Will have to look into that later.)

Site I am talking about is https://www.twitch.tv/thundershot69 (or any live Twitch.tv broadcast). I'll be filling in the bug number ASAP as I get it. I will probably need to update this post with details as I don't have them on me at the moment. As a result, the original bug report might not be as thorough since I have to do that now and get more details later. I apologize in advance.

EDIT: Here is the picture of the Dialog box as it pops up.

EDIT # 2: Bug Number is 4165762.
EDIT # 3: okay. So not sure WHY... but upgrading to Firefox 64 bit seems to have solved my issue. Maybe it's because I was using 32 bit on a 64 bit system? That doesn't SOUND like a good solution... but all seems fine for now. I'll keep an eye on things just in case.

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