Flash 23 Failed to install on windows 7 Machine

Question

Hello ,Flash 23 failed to install on windows 7 64 bit machine log below:I was reading Flash manual and it seems that with the silent install these numbers below should guide to the reason why it failed.the files were installed in the system32 but not the systemwow64can I understand the line below:0009  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 5 as 1015 failed to installlast number 5 previously installed with elevated permissions?I am deploying flash silently to thousands of PC's and don't want to end up with a big mess to clean,Thanks for your help.=O====== M/10.1.85.3 2016-11-18+17-51-23.756 ========0000  00000010 "C:\Windows\Temp\uninstall_flash_player.exe" -force /uninstall0001  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 50002  000000180003  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 50004  00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 20005  00001037 Software\Macromedia\FlashPlayerActiveX/ 20006  00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 20007  00001037 Software\Macromedia\FlashPlayer/SwfInstall 20008  00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 20009  000010210010  00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 20011  000010180012  00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 20013  00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 20014  00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 20015  000010190016  000010200017  00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 20018  00001037 Software\Macromedia\FlashPlayerPlugin/ 20019  00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 20020  00001037 Software\Macromedia\FlashPlayer/SwfInstall 20021  000010210022  00001036 Software\Opera Software/Last CommandLine 20023  00001036 Software\Opera Software/Last CommandLine 20024  00001036 Software\Opera Software/Plugin Path 20025  00001036 Software\Opera Software/Plugin Path 2=X====== M/10.1.85.3 2016-11-18+17-51-23.849 =========O====== M/23.0.0.162 2016-11-18+17-51-23.959 ========0000  000000420001  000000440002  000000450003  00000010 C:\ProgramData\BroadSign\bsp\share\bsp\documents\flashplayer23_0r0_162_winax.exe  /install0004  00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 20005  00001036 Software\Macromedia\FlashPlayer\SafeVersions/23.0 20006  00000011 10007  00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl0008  00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 20009  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 50010  000000180011  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 50012  000000130013  00001025 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx:32=X====== M/23.0.0.162 2016-11-18+17-51-27.484 ========2016-12-22+21-42-14.943 [error] 1226 1062=O====== M/23.0.0.162 2016-12-22+21-42-15.458 ========0000  000000440001  000000450002  00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.exe" -refreshIEElevationPolicies=X====== M/23.0.0.162 2016-12-22+21-42-15.473 ========

_maria_ · Answer

Hi,0011  00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx 50013  00001025 C:\Windows\SysWOW64\Macromed\Flash\Flash32_23_0_0_162.ocx:32The 5 and the 32 at the end are Microsoft System Error Codes and are more descriptive of the true error:5 = ERROR_ACCESS_DENIED - Access is denied.32 = ERROR_LOCK_VIOLATION - The process cannot access the file because another process has locked a portion of the file.Flash Player requires Admin permissions to install. Ensure the user installing has sufficient permissions.Since nothing is being saved to the SysWOW64 directory it's more indicative of permissions errors in the file system (directory / file) and/or registry. See the FAQ How do I fix Windows permission problems with Flash Player? on how to fix this. If that doesn't work (it may not as our script is restricted to Flash Player files and the true error may be coming from a Windows process used by the installer) you can try the file in this Microsoft blog post, https://blogs.msdn.microsoft.com/astebner/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-… , which fixes permissions on the entire system.23.0.0.162 was released in Sept 2016. We have fixed a number of actively exploited security vulnerabilities since then. Unless there's a compelling reason to install an older version with known/exploited security vulnerabilities, it's always best/recommended to install the latest, most secure, version (currently 24.0.0.186).--Maria<edited>

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