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A
Anonymous
October 20, 2017
Answered

Flash 27.0.0.170 crashing possibly only in IE on Windows 10 in EMEA

  • October 20, 2017
  • 5 replies
  • 2154 views

Hello,


We recently pushed the 27.0.0.170 version to all of our systems globally.  Yesterday we started receiving reports that it was crashing Flash enabled websites.  After a few seconds of normality the screen will lock up and then flip to a page saying "Internet Explorer has closed this webpage to help protect your computer" and the url gets prefixed with "res://ieframe.dll/acr_depnx_error.htm#adobe.com,"  The weird things is that we can replicate this at will on computers in the UK and France but it isn't happening on any of our systems in the US.

I know there is a Beta .180 version available but, as this is for Windows 10, that isn't an option.  Can anyone suggest what we can do to fix this whilst we wait for Novembers Patch Tuesday?

Thanks

This topic has been closed for replies.
Correct answer divya010193

Hi,

27.0.0.183 fixes the crash and is now available.

Please go to get.adobe.com/flashplayer to download the latest version.

We can't speak as to when Google (Chrome) or Microsoft (Win 8.x/10 for Edge/IE) would release the update.

Thanks!

5 replies

A
Anonymous
November 8, 2017

Just to let anyone who is still looking at this know, I marked the first answer I received as the correct answer as it worked temporarily but it isn't so don't get too excited.  Also note the complete lack of response from Adobe for over a week.  Hopefully this will be fixed in next weeks Patch Tuesday but I didn't want to anyone to think that Adobe had actually fixed a major issue.

    H
    HallaBalla
    Participating Frequently
    November 8, 2017

    Thanks. We're fully aware that it is not working. We have to use version 130 for now... Adobe does NOT care about customers outside the US, obviously.

    A
    Anonymous
    November 15, 2017

    In case you haven't noticed 27.0.0.187 seems to fix the issue and was released in yesterdays patch Tuesday package

      PEIPhil
      PEIPhil
      Participant
      October 30, 2017

      I am running Windows 2008 R2/Windows 7 and having IE crashing with Flash 27.0.0.170 and 27.0.0.183. It works fine with 27.0.0.130.

      Is there anything else that could be causing this issue after the updates to Flash?

      I have removed all Flash and installed a fresh 27.0.0.183 and no change from 27.0.0.170. Only going back to 27.0.0.130 fixes the issue.

      Using IE 11.0.9600.18816 (Update version 11.0.47)

      Chrome on 27.0.0.183 works without issue.

      There seems to be a specific time of the flash running before the crash of IE.

      Any help/guidance would be greatly appreciated.

      _maria_
      _maria_
      Legend
      October 30, 2017

      27.0.0.183 addresses a specific crash, it's essentially 27.0.0.170 + the fix for a specific crash. It's possible the crash you are experiencing in 27.0.0.183 is not the same as the fix.  See Re: Flash Player crashes since version 27.0.0.159 until 27.0.0.183 with all browsers with VSphere Web Client and other A…  (and subsequent posts) for more information.

      A
      Anonymous
      November 3, 2017

      I know nothing is likely to be done about this before the next Patch Tuesday but I just wanted to confirm that v183 does not fix this and the patch that was released by Microsoft on Wednesday doesn't either although, in fairness, it doesn't specifically say it does.  If Adobe have any way of escalating this it would be appreciated as, right now, any user who must use IE and Flash on Windows 10 is unable to do so and this is affecting hundreds of our production systems.

      Thanks

        H
        HallaBalla
        Participating Frequently
        October 26, 2017

        27.0.0.183 does NOT fix the issue with IE crashing. IE11 still crashes on Windows 7 x64 Norwegian OS. Confirmed on several computers October 26th.

        divya010193
        Adobe Employee
        divya010193Correct answer
        Adobe Employee
        October 25, 2017

        Hi,

        27.0.0.183 fixes the crash and is now available.

        Please go to get.adobe.com/flashplayer to download the latest version.

        We can't speak as to when Google (Chrome) or Microsoft (Win 8.x/10 for Edge/IE) would release the update.

        Thanks!

        A
        Anonymous
        October 25, 2017

        Thanks for the response.  Would you be able to say why this is only affecting EMEA computers?

          _maria_
          _maria_
          Legend
          October 25, 2017

          Note that Microsoft embeds Flash Player in IE and Edge on Windows 10 and Flash Player updates are released by Microsoft.  The Flash Player ActiveX installer will not run on Windows 10 (or 8.x).  For those using Windows 8.x or 10 and IE/Edge, you'll need to wait until Microsoft releases the update.

          A
          Anonymous
          October 24, 2017

          Does anyone from Adobe have any idea on this.  We now have it confirmed as an issue in Poland and Germany but not one report of it happening in Americas or APAC so this definitely appears to be a problem just in EMEA.

          Thanks

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