Flash 27.0.0.187 - Causing slowness using Internet Explorer for Business Systems

Question

Currently supporting a large organisation, recently had an issues where Flash player Version's 27.0.0.170 and 27.0.0.183 Caused Internet Explorer to Crash after 10-30 seconds. Initial fix was to roll back to Beta version 127.0.0.180, but this caused slowness issues.

We have now updated to latest Flash Version 27.0.0.187, which also fixed the crash issues, but, Applications used on Internet Explorer run extremely slow.

Does anyone have any suggestions? It appears that Flash is using large amounts of memory on updated workstations.

OS - Windows 7 - 64 and 32 bit

IE Ver: Internet Explorer 11 used in Enterprise mode. Also some machines using Internet Explorer 8

Any help would be very much appreciated.

Thanks

Toni

jeromiec83223024 · Answer

I'm not aware of a major performance regression. Does the issue resolve after a reboot? If not, does a full uninstall/reinstall solve it?

If not, we're really going to need to reproduce it under a debugger to figure it out. It's probably very specific. Old versions of Flex had some pathological problems with particular window sizes and resolutions. I can't think of a reason for why that might be exacerbated by this particular build. It might be an interesting experiment, though.

Do you have an enterprise support agreement with Adobe? If so, pulling in your support representative might be useful.

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