Flash 9: Failed to Install tn_19166 - can't get it to install

Hi,

I've tried to install Flash 9 a number of times but continue to get the same error message:

Failed to install. For Troubleshooting please see: http://www.adobe.com/go/tn_19166

See my system info below. I also tried everything under tn_19166 and the info in the forum posted at the bottom of this post.

Any suggestions on how to resolve the issue?

Thanks,

Chris

SYSTEM INFO
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Model Dell Inspiron 8500
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2193 Mhz
BIOS Version/Date Dell Computer Corporation A06, 7/12/2004
SMBIOS Version 2.3
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Total Physical Memory 512.00 MB
Available Physical Memory 143.99 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB


ACTIONS TRIED
01/15/2008 11:55:34 PM
Reply | Quote | Top | Bottom

Download the uninstaller for Flash Player from "How to uninstall the Adobe Flash Player plug-in and ActiveX control"

http://www.adobe.com/go/tn_14157

Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications which might possibly use Flash Player are still in memory.

Install the new Flash Player from here:

www.adobe.com/go/getflashplayer

Check to see if Flash Player is installed:

http://www.macromedia.com/software/flash/about/
--------------------------------------------------------------------------------
Regards,

Darren J. McNally,
Technical Support Engineer, Adobe
Flash/Flash Player Support