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MattSA_01
Participant
May 22, 2013
Question

Flash and Acrobat 9 Pro

  • May 22, 2013
  • 1 reply
  • 432 views

I believe the installation of these two is causing problems. I installed Pro 9 first during a fresh install and Flash after. The Flash was downloaded and installed but everytime I try a streaming radio station the website gives an 'Install Flash' to listen. I have not had this problem before - I have been using both in tandem for years. Any suggestions?

Matt Armshaw

    This topic has been closed for replies.

    1 reply

    chris.campbell
    chris.campbell
    Legend
    May 22, 2013

    To help troubleshoot we'll need the following system information:

    When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

    Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

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