Flash Auto Update - Flash 24.0.0.194

Question

I've been having issues getting the Auto Update to work in my organization. After some initial troubleshooting, I thought maybe it was being blocked by our network, so I've started testing on laptop connected directly to the internet through non-corporate wifi (no proxy/firewall). However, I'm getting the same results!

FlashInstall.log looks like this after running the FlashPlayerUpdateService.exe:

2017-5-17+18-33-2.164 [info] 1614

2017-5-17+18-33-2.164 [info] 1616

2017-5-17+18-33-2.164 [info] 1618

2017-5-17+18-33-2.164 [info] 1604

2017-5-17+18-33-2.164 [info] 1608

2017-5-17+18-33-2.164 [info] 1612

2017-5-17+18-33-2.164 [info] 1620

My mms.cfg file was set to:

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

Though I've also tried with SilentAutoUpdateEnable=0 to get the prompt at least, but no such luck.

I've disabled our security and antivirus software and am at a loss as to what is blocking this. Any help would be greatly appreciated!

_maria_ · Accepted Answer

To confirm, are you hosting the Background Update resources locally, or downloading from Adobe servers?

What Flash Player type (ActiveX Control, NPAPI, PPAPI) do you have installed?

SilentAutoUpdateEnable=0 disables Background Updates. If you want to perform a Background Update you need to have AutoUpdateDisable=0 and SilentAutoUpdateEnable=1 in the mms.cfg file

Do you have SilentAutoUpdateVerboseLogging=1 in the mms.cfg file? If not, please add it.

Launch regedit and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU registry entry and click on it. Delete LastUpdateCheck entry and run the background Update service again.

Did Flash Player update?

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