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Participant
April 12, 2017
Question

Flash Background auto background updater not updating all Enterprise pcs

Our current versions are 24.0.0.194, 24.0.0.221 and 25.0.0.148.

We have deployed Flash background updater as follows in our Enterprise pcs (1200+) Win7 Sp1 pcs for activex and npapi:

1. mms.cfg in C:\Windows\SysWOW64\Macromed\Flash

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

2. Flash Player Settings Manger

Updates are set to Allow Adobe to install updates

3. Adobe Flash Player Update Service is set to Manual ("Stopped") which runs from the task scheduler:

The path to the executable C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

4. Task scheduler is set to run everyday

4. Permissions for the SYSTEM user account are set as follows: Full Control, Modify, Read/Execute, List folder Folders, Read and Write.

5. Our security appliance is set to bypass the FTP site for Macromedia. 

Still, several hundred Enterprise pcs lag behind by up to 4 to 6 weeks to receive the update:

Here is a sample of the error log.   Any ideas?  unfortunately, we cannot automate receiving the updates from an internal server.

2017-4-12+10-47-0.500 [info] 1614

2017-4-12+10-47-0.500 [info] 1615

2017-4-12+10-47-0.515 [info] 1618

2017-4-12+10-47-0.515 [info] 1619 1063

2017-4-12+10-47-0.546 [info] 1614

2017-4-12+10-47-0.546 [info] 1615

2017-4-12+10-47-0.562 [info] 1618

2017-4-12+10-47-0.562 [info] 1604

2017-4-12+10-47-0.562 [info] 1608

2017-4-12+10-47-0.578 [info] 1612

2017-4-12+10-47-0.578 [info] 1620

2017-4-12+11-47-0.37 [info] 1614

2017-4-12+11-47-0.52 [info] 1615

2017-4-12+11-47-0.68 [info] 1618

2017-4-12+11-47-0.68 [info] 1619 1063

2017-4-12+11-47-0.99 [info] 1614

2017-4-12+11-47-0.115 [info] 1615

2017-4-12+11-47-0.115 [info] 1618

2017-4-12+11-47-0.115 [info] 1604

2017-4-12+11-47-0.115 [info] 1608

2017-4-12+11-47-0.130 [info] 1612

2017-4-12+11-47-0.130 [info] 1620

2017-4-12+12-47-0.288 [info] 1614

2017-4-12+12-47-0.303 [info] 1615

2017-4-12+12-47-0.303 [info] 1618

2017-4-12+12-47-0.319 [info] 1619 1063

2017-4-12+12-47-0.334 [info] 1614

2017-4-12+12-47-0.350 [info] 1615

2017-4-12+12-47-0.350 [info] 1618

2017-4-12+12-47-0.366 [info] 1604

2017-4-12+12-47-0.366 [info] 1608

2017-4-12+12-47-0.366 [info] 1612

2017-4-12+12-47-0.381 [info] 1620

2017-4-12+13-47-0.135 [info] 1614

2017-4-12+13-47-0.150 [info] 1615

2017-4-12+13-47-0.166 [info] 1618

2017-4-12+13-47-0.182 [info] 1619 1063

2017-4-12+13-47-0.197 [info] 1614

2017-4-12+13-47-0.213 [info] 1615

2017-4-12+13-47-0.213 [info] 1618

2017-4-12+13-47-0.228 [info] 1604

2017-4-12+13-47-0.228 [info] 1608

2017-4-12+13-47-0.244 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

2017-4-12+13-47-1.8 [warning] 1457

2017-4-12+13-47-1.24 [warning] 1476

2017-4-12+13-47-1.24 [info] 1432

2017-4-12+13-47-1.24 [info] 1612

2017-4-12+13-47-1.40 [info] 1620

2017-4-12+14-47-0.122 [info] 1614

2017-4-12+14-47-0.138 [info] 1615

2017-4-12+14-47-0.154 [info] 1618

2017-4-12+14-47-0.169 [info] 1619 1063

2017-4-12+14-47-0.185 [info] 1614

2017-4-12+14-47-0.200 [info] 1615

2017-4-12+14-47-0.200 [info] 1618

2017-4-12+14-47-0.216 [info] 1604

2017-4-12+14-47-0.216 [info] 1608

2017-4-12+14-47-0.216 [info] 1612

2017-4-12+14-47-0.232 [info] 1620

2017-4-12+15-47-0.128 [info] 1614

2017-4-12+15-47-0.144 [info] 1615

2017-4-12+15-47-0.159 [info] 1618

2017-4-12+15-47-0.190 [info] 1619 1063

2017-4-12+15-47-0.206 [info] 1614

2017-4-12+15-47-0.222 [info] 1615

2017-4-12+15-47-0.222 [info] 1618

2017-4-12+15-47-0.237 [info] 1604

2017-4-12+15-47-0.237 [info] 1608

2017-4-12+15-47-0.237 [info] 1612

2017-4-12+15-47-0.253 [info] 1620

2017-4-12+16-47-0.305 [info] 1614

2017-4-12+16-47-0.305 [info] 1615

2017-4-12+16-47-0.336 [info] 1618

2017-4-12+16-47-0.336 [info] 1619 1063

2017-4-12+16-47-0.367 [info] 1614

2017-4-12+16-47-0.367 [info] 1615

2017-4-12+16-47-0.383 [info] 1618

2017-4-12+16-47-0.383 [info] 1604

2017-4-12+16-47-0.383 [info] 1608

2017-4-12+16-47-0.398 [info] 1612

2017-4-12+16-47-0.398 [info] 1620

2017-4-12+17-47-0.137 [info] 1614

2017-4-12+17-47-0.152 [info] 1615

2017-4-12+17-47-0.152 [info] 1618

2017-4-12+17-47-0.184 [info] 1619 1063

2017-4-12+17-47-0.199 [info] 1614

2017-4-12+17-47-0.215 [info] 1615

2017-4-12+17-47-0.215 [info] 1618

2017-4-12+17-47-0.230 [info] 1604

2017-4-12+17-47-0.230 [info] 1608

2017-4-12+17-47-0.230 [info] 1612

2017-4-12+17-47-0.246 [info] 1620

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    3 replies

    _maria_
    Legend
    April 13, 2017

    Hi,

    I received your PM and attempted to reply to it today, but there appears to be an issue with the PM functionality of the forums and it's not sending the message.  I then replied to the email notification I received from your PM yesterday, so you'll probably receive my reply via email, instead of the forums message.

    --

    Maria

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    Participant
    April 13, 2017

    Thank you. I received your message and will reply today. Thanks for your help.

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    _maria_
    Legend
    April 12, 2017

    Hi,

    Are you using the MSI or the EXE for the initial installation?  25.0.0.148 was released yesterday.  On the machines that have 25.0.0.148 installed - was FP updated via Background Update, or some other method?

    Are you hosting the background update resources locally, or using Adobe's servers?

    Please upload the entire FlashInstall.log file to cloud.acrobat.com/send using the instructions at How to share a document​. If this is a 64-bit OS, upload the FlashInstall.log files saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash.  Either post the link to the uploaded file(s) in your reply, or send it to me via private message.  To send a private message click on my user name link and then on the 'Message' button link.  For reference, include a link to this discussion topic.

    --

    Maria

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