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Participant
April 12, 2017
Question

Flash Background auto background updater not updating all Enterprise pcs

  • April 12, 2017
  • 2 replies
  • 680 views

Our current versions are 24.0.0.194, 24.0.0.221 and 25.0.0.148.

We have deployed Flash background updater as follows in our Enterprise pcs (1200+) Win7 Sp1 pcs for activex and npapi:

1. mms.cfg in C:\Windows\SysWOW64\Macromed\Flash

AutoUpdateDisable=0

SilentAutoUpdateEnable=1

SilentAutoUpdateVerboseLogging=1

2. Flash Player Settings Manger

Updates are set to Allow Adobe to install updates

3. Adobe Flash Player Update Service is set to Manual ("Stopped") which runs from the task scheduler:

The path to the executable C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

4. Task scheduler is set to run everyday

4. Permissions for the SYSTEM user account are set as follows: Full Control, Modify, Read/Execute, List folder Folders, Read and Write.

5. Our security appliance is set to bypass the FTP site for Macromedia. 

Still, several hundred Enterprise pcs lag behind by up to 4 to 6 weeks to receive the update:

Here is a sample of the error log.   Any ideas?  unfortunately, we cannot automate receiving the updates from an internal server.

2017-4-12+10-47-0.500 [info] 1614

2017-4-12+10-47-0.500 [info] 1615

2017-4-12+10-47-0.515 [info] 1618

2017-4-12+10-47-0.515 [info] 1619 1063

2017-4-12+10-47-0.546 [info] 1614

2017-4-12+10-47-0.546 [info] 1615

2017-4-12+10-47-0.562 [info] 1618

2017-4-12+10-47-0.562 [info] 1604

2017-4-12+10-47-0.562 [info] 1608

2017-4-12+10-47-0.578 [info] 1612

2017-4-12+10-47-0.578 [info] 1620

2017-4-12+11-47-0.37 [info] 1614

2017-4-12+11-47-0.52 [info] 1615

2017-4-12+11-47-0.68 [info] 1618

2017-4-12+11-47-0.68 [info] 1619 1063

2017-4-12+11-47-0.99 [info] 1614

2017-4-12+11-47-0.115 [info] 1615

2017-4-12+11-47-0.115 [info] 1618

2017-4-12+11-47-0.115 [info] 1604

2017-4-12+11-47-0.115 [info] 1608

2017-4-12+11-47-0.130 [info] 1612

2017-4-12+11-47-0.130 [info] 1620

2017-4-12+12-47-0.288 [info] 1614

2017-4-12+12-47-0.303 [info] 1615

2017-4-12+12-47-0.303 [info] 1618

2017-4-12+12-47-0.319 [info] 1619 1063

2017-4-12+12-47-0.334 [info] 1614

2017-4-12+12-47-0.350 [info] 1615

2017-4-12+12-47-0.350 [info] 1618

2017-4-12+12-47-0.366 [info] 1604

2017-4-12+12-47-0.366 [info] 1608

2017-4-12+12-47-0.366 [info] 1612

2017-4-12+12-47-0.381 [info] 1620

2017-4-12+13-47-0.135 [info] 1614

2017-4-12+13-47-0.150 [info] 1615

2017-4-12+13-47-0.166 [info] 1618

2017-4-12+13-47-0.182 [info] 1619 1063

2017-4-12+13-47-0.197 [info] 1614

2017-4-12+13-47-0.213 [info] 1615

2017-4-12+13-47-0.213 [info] 1618

2017-4-12+13-47-0.228 [info] 1604

2017-4-12+13-47-0.228 [info] 1608

2017-4-12+13-47-0.244 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

2017-4-12+13-47-1.8 [warning] 1457

2017-4-12+13-47-1.24 [warning] 1476

2017-4-12+13-47-1.24 [info] 1432

2017-4-12+13-47-1.24 [info] 1612

2017-4-12+13-47-1.40 [info] 1620

2017-4-12+14-47-0.122 [info] 1614

2017-4-12+14-47-0.138 [info] 1615

2017-4-12+14-47-0.154 [info] 1618

2017-4-12+14-47-0.169 [info] 1619 1063

2017-4-12+14-47-0.185 [info] 1614

2017-4-12+14-47-0.200 [info] 1615

2017-4-12+14-47-0.200 [info] 1618

2017-4-12+14-47-0.216 [info] 1604

2017-4-12+14-47-0.216 [info] 1608

2017-4-12+14-47-0.216 [info] 1612

2017-4-12+14-47-0.232 [info] 1620

2017-4-12+15-47-0.128 [info] 1614

2017-4-12+15-47-0.144 [info] 1615

2017-4-12+15-47-0.159 [info] 1618

2017-4-12+15-47-0.190 [info] 1619 1063

2017-4-12+15-47-0.206 [info] 1614

2017-4-12+15-47-0.222 [info] 1615

2017-4-12+15-47-0.222 [info] 1618

2017-4-12+15-47-0.237 [info] 1604

2017-4-12+15-47-0.237 [info] 1608

2017-4-12+15-47-0.237 [info] 1612

2017-4-12+15-47-0.253 [info] 1620

2017-4-12+16-47-0.305 [info] 1614

2017-4-12+16-47-0.305 [info] 1615

2017-4-12+16-47-0.336 [info] 1618

2017-4-12+16-47-0.336 [info] 1619 1063

2017-4-12+16-47-0.367 [info] 1614

2017-4-12+16-47-0.367 [info] 1615

2017-4-12+16-47-0.383 [info] 1618

2017-4-12+16-47-0.383 [info] 1604

2017-4-12+16-47-0.383 [info] 1608

2017-4-12+16-47-0.398 [info] 1612

2017-4-12+16-47-0.398 [info] 1620

2017-4-12+17-47-0.137 [info] 1614

2017-4-12+17-47-0.152 [info] 1615

2017-4-12+17-47-0.152 [info] 1618

2017-4-12+17-47-0.184 [info] 1619 1063

2017-4-12+17-47-0.199 [info] 1614

2017-4-12+17-47-0.215 [info] 1615

2017-4-12+17-47-0.215 [info] 1618

2017-4-12+17-47-0.230 [info] 1604

2017-4-12+17-47-0.230 [info] 1608

2017-4-12+17-47-0.230 [info] 1612

2017-4-12+17-47-0.246 [info] 1620

    This topic has been closed for replies.

    2 replies

    _maria_
    Legend
    April 13, 2017

    Hi,

    I received your PM and attempted to reply to it today, but there appears to be an issue with the PM functionality of the forums and it's not sending the message.  I then replied to the email notification I received from your PM yesterday, so you'll probably receive my reply via email, instead of the forums message.

    --

    Maria

    Participant
    April 13, 2017

    Thank you. I received your message and will reply today. Thanks for your help.

    _maria_
    Legend
    April 12, 2017

    Hi,

    Are you using the MSI or the EXE for the initial installation?  25.0.0.148 was released yesterday.  On the machines that have 25.0.0.148 installed - was FP updated via Background Update, or some other method?

    Are you hosting the background update resources locally, or using Adobe's servers?

    Please upload the entire FlashInstall.log file to cloud.acrobat.com/send using the instructions at How to share a document​. If this is a 64-bit OS, upload the FlashInstall.log files saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash.  Either post the link to the uploaded file(s) in your reply, or send it to me via private message.  To send a private message click on my user name link and then on the 'Message' button link.  For reference, include a link to this discussion topic.

    --

    Maria