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Known Participant
October 10, 2014
Question

Flash Causes Slowness and Freeze

  • October 10, 2014
  • 1 reply
  • 3580 views

I use a laptop (PC) with 4Gb Ram, Windows 7, Firefox, Kaspersky Anti-Virus suite, MalWareBytes Anti-Malware and all are up to date and running.  When I visit any page with videos, the page quickly slows and freezes and gives me constant script and run-time errors.  I have tried to reinstall everything and nothing stops the problems.  I've posted the problem to Firefox forums but never get a reply.  I'm REALLY hoping I can get some help here.

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    Inspiring
    October 17, 2014

    Let's get a little more specific:

    Read Before Posting: How To Get A Useful Answer To Your Question

    Provide specific links to a video or videos that consistently demonstrate the problem for you.

    In addition, please provide the following:

    - In Firefox, type "about:plugins".  Copy the contents to a reply here

    - In Firefox, type "about:support".  Copy the contents to a reply here.

    - Open a command prompt and type "dxdiag"

    - This will launch the DirectX diagnostic tool

    - Choose Save All Information and save the file

    - Copy the contents into a reply.  You may have to break it up into two parts if it's too long.

    haiweeppAuthor
    Known Participant
    October 18, 2014

    Wow.  Thank you, Jeromie.  I've added the info you requested below.

    There isn't any particular videos that I can offer.  Basically, within a minute or so of opening Firefox it begins to slow down.  For instance, on Facebook, scrolling is okay at first but then slows and, should I try to open any video from the timeline, the system reacts slowly and gets worse as I try to view them.  After maybe 2-3 minutes even the timeline slows to a crawl and freezes.  With Firefox I also get a constant set of error messages saying that a script has stopped and, when I stop the program it works for 2-3 minutes again and then the error message returns.  I clean up the Tools - Options - Clear Current Memory and Cached Web Content.  Something new is that I now keep getting messages that Firefox is low on memory and wants me to close everything, even though I only have one tab open.

    Okay, that's the best explanation I can give.

    About:Plugins -

    Installed plugins

    Find updates for installed plugins at mozilla.com/plugincheck

    OpenH264 Video Codec provided by Cisco Systems, Inc.

    - File: 1.1

    - Path: C:\Users\John\AppData\Roaming\Mozilla\Firefox\Profiles\n61qg8jd.default-1399313894764\gmp-gmpopenh264\1.1

    - Version: 1.1

    - State: Enabled

    - Play back web video and use video chats.

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    Description

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    Google Update

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    Shockwave Flash

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    - Version: 15.0.0.152

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    - Shockwave Flash 15.0 r0

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    Adobe Acrobat

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    Shockwave Movie

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    Facebook Video Calling Plugin

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    - Path: C:\Users\John\AppData\Local\Facebook\Video\Skype\npFacebookVideoCalling.dll

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    - Facebook Video Calling Plugin

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    Suffixes

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    Windows Live Photo Gallery

    wlpg

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    Windows Live Photo Gallery

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    - The plug-in allows you to open and edit files using Microsoft Office applications

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    SharePoint Plug-in for Firefox

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          "version": "14.0.0.4939",

          "isActive": false,

          "id": "url_advisor@kaspersky.com"

        },

        {

          "name": "Safe Money",

          "version": "14.0.0.4939",

          "isActive": false,

          "id": "online_banking@kaspersky.com"

        },

        {

          "name": "Skype Click to Call",

          "version": "6.13.0.13771",

          "isActive": false,

          "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"

        },

        {

          "name": "Virtual Keyboard",

          "version": "14.0.0.4939",

          "isActive": false,

          "id": "virtual_keyboard@kaspersky.com"

        },

        {

          "name": "YesScript",

          "version": "2.0",

          "isActive": false,

          "id": "yesscript@userstyles.org"

        }

      ],

      "experiments": []

    }

    dxdiag -

    jeromiec83223024
    Inspiring
    October 20, 2014

    It looks like the forums truncated your post. 

    Everything so far looks sane.  I'm not seeing any of the usual suspects in the plug-ins or anything.  My best guess with what I have at the moment is that your video card drivers are really old and had some bugs, so we blacklisted them. If we're not using video hardware acceleration, then all the video decoding and rendering is done on the CPU, and if we're running into a scenario where you're CPU constrained, all of the scripts could be taking too long to process and so they start popping slow script and timeout dialogs.

    Anyway, I'd really like to see the dxdiag output as the next step.