Participant

Question

Flash causing crashes in Firefox 8.0.1

Forum|Forum|14 years ago
December 17, 2011
2 replies
2930 views

I'm on Windows 7 64-bit and always running the latest version of everything. Firefox is my primary browser and now, because of the Flash plugin it is practically unusable. Here is what's hapenning - crash report dialog opens every time I close Firefox, "Firefox is already running" message almost everyime when I try to start it (process remains active), so I have to go into task manager and force it shut. There's also been a couple of serious system lock-ups while watching a youtube video.

This started happening in the last few weeks and it's been driving me crazy (I don't know if a recent Flash update caused it). After a few re-installs of Firefox, running it in safe mode and disabling plugins one by one, I finally established beyond any doubt that it's the Flash Plugin that is causing all the trouble. Firefox works just fine when I disable the Shockwave Flash plugin.

IE works fine for now, with Flash, but I just can't get used to it. I want to go back to Firefox, but without flash it's useless. I tried the latest Beta version of Flash but it didn't help. In fact, I was unable to load youtube videos at all ( just a black window with a spinning circle). And when I tried to go back to an older version of Flash, the installer doesn't let me because it's not the latest version. Whan can I do at this point?

This topic has been closed for replies.

A

Anonymous

3BRP wrote:
"Firefox is already running" message almost everyime when I try to start it

Please see this Mozilla support article: Firefox is already running, but is not responding

3

3BRPAuthor

Participant

Yes I've done all that - here is the chain of my actions:

- Mozilla support article: Firefox is already running, but is not responding

- Note: If this is a recurring problem, see Firefox hangs when you quit it for possible causes and solutions.

- Troubleshoot your extensions

A problematic extension can cause the problem, which can be resolved by disabling or uninstalling the extension. For information on diagnosing and fixing problems caused by faulty extensions, see the Troubleshooting extensions and themes article.

I've already established that the problematic extension is Flash Player. Disabling helps, but is not a solution. Reinstalling didn't help. Trying older versions of Flash didn't help. And trying the latest beta version didin't help either.

A

Anonymous

3BRP wrote:

I've already established that the problematic extension is Flash Player. Disabling helps, but is not a solution. Reinstalling didn't help. Trying older versions of Flash didn't help. And trying the latest beta version didin't help either.

Flash player is not an extension: it's a plugin. The two differ like chalk and cheese.

What size is the parent.lock file? You can find it by going to Start | Run, type: %appdata%\mozilla and click OK. Then open Firefox | Profiles | bottom one of the two randomly named profile folders. The file will be in that folder.

pwillener

Legend

Can you post some of your submitted crash report ids?

See http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

3

3BRPAuthor

Participant

Here is one of the crash reports:

https://crash-stats.mozilla.com/report/index/bp-47741623-9c12-4e21-983d-bf6232111216

A

Anonymous

18 December 2011

Comrades,

I've got a problem similar to those discussed here, so perhaps you can help. I've got Flash Player 11.0 running in Firefox 8.0.1 on a Sparc Solaris 10 (64-bit) system. Flash Player appears to run properly--the browser recognizes its presence, and the Add-ons Manager can Disable and Enable it normally. But without warning--there is no apparent pattern to the Web pages which may be loading when this occurs--the browser seizes, then crashes after 30--60 seconds. The system reports ``Segmentation fault--core dumped.'' Restarting the browser and immediately disabling Flash Player allows the same Web page to load without difficulty. Some Web pages requiring Flash Player will load and run without difficulty when Flash Player is re-enabled; as I said, there is no apparent pattern.

The same fault occurs using Firefox 7.0.1. I have not encountered it with the older Flash Player 10.3.183.7, but of course if I use that the browser harangues me that my plugin is not up to date.

So what gives here? Thanks for your assistance.

Sincerely,

Ian H. Redmount

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