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jph2008
Participating Frequently
February 26, 2018
Question

Flash content will not display on Chrome (Mac)

  • February 26, 2018
  • 2 replies
  • 8845 views

This is old, been there from the start. Every time I need it, a program asks for it, It's not installed. So I do that again, by which time the program is over adding insult to injury, I restart, try again, still not there. But, nothing anywhere ever indicated that. Then, I go to Adobe for help, spend another 20 minutes trying to find it, this time I eventually did, now that I've missed the lecture I needed. Really frustrated and actually mad. Where does it go, why doesn't it stay in the applications, and why must I chase it on the rare occasion when I need it and still not have it? I have a MacBook Pro, running Yosemite 10.10.5

I want to fix this permanently, not just for now, so that it never happens again just when I need it. If I must use it, it must work.

Janet

[moderator: edited topic title to more accurately reflect issue being reported]

This topic has been closed for replies.

2 replies

Technete IT Services
Technete IT Services
Participant
March 31, 2018

Me too facing this issue

_maria_
Community Manager
_maria_Community Manager
Community Manager
April 2, 2018

@Technete IT Services

In order to provide assistance, please provide all of the following information:

  • Operating system version
  • Web browser and version
  • Flash Player version
  • Explain your problem in step-by-step detail if possible
  • A direct link to a web page that demonstrates the problem
  • If you get error messages, please provide a screenshot
_maria_
Community Manager
_maria_Community Manager
Community Manager
February 27, 2018
why doesn't it stay in the applications,

Flash Player is a browser plugin, not an 'application', thus it isn't saved to the Applications directory.


You don't mention which browser you use, however, most major browser's disable Flash by default.  I suspect this is what you are experiencing.  Depending on the browser, you can set Flash to always be enabled, white-list certain websites (not that sub-domains of websites also need to be white-listed, for example, www.adobe.com and helpx.adobe.com are considered different and would both need to be white-listed).

The tech note Installation problems | Flash Player | Mac provides installation troubleshooting steps and links to enabling Flash in the various supported browsers.  Recommend bookmarking this page for future reference if you continue to experience issues with Flash.

J
jph2008Author
Participating Frequently
February 27, 2018

Thanks Maria. Appreciate your help.

I searched with the magnifying glass, and found Flash, several, but can't find a place to whitelist or a place to remove the Disable. I'm using Chrome, have a MacBook Pro,  and running Yosemite 10.10.5.

Thanks

Janet

_maria_
Community Manager
_maria_Community Manager
Community Manager
February 27, 2018

Looks like Chrome updated their help page again.  To white-list sites on Chrome:

  • Launch Chrome
  • Navigate to chrome://settings/content/flash
  • Add sites in the 'Allow' section

Another feature that may block Flash even if the site has been white-listed is Chrome's Site Engagement Index score (chrome://site-engagement/).  If the number in the Base column is less than 100, Chrome blocks Flash. You can manually edit this number and restart Chrome for it to take affect.  Note that Incognito Mode has it's own Site Engagement Index list and clearing Chrome browser settings will clear the chrome://site-engagement/ list.

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