Flash Crashes in all Web Browsers

Question

I am running 2 different machines, one with Windows 7 and the other Windows 10.  Trying play various Facebook games and the Flash always crashes. Have tried Explorer, Edge, Chrome and Firefox. Have uninstalled using the uninstaller and re-installing latest version (21.0.0.242) and still crashes in every browser on both machines. My 3rd machine on Windows 10 does not have any issues.  Is there a fix?  Windows 7 machine went down in January and the other Windows 10 machine just stopped functioning 2 days ago.

jeromiec83223024 · Answer

Unfortunately, "it crashes" isn't a discrete or actionable problem.

If you have a URL and a set of steps that demonstrate the crash, that's something I could look at and diagnose.

The first thing I'd do, is try disabling hardware acceleration:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If the crashes go away, we need to look at drivers.

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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