Flash download window blank - Vista

Question

YOUR SYSTEM INFORMATION


Your Flash Version	24.0.0
Your browser name	Firefox (NPAPI)
Your Operating System (OS)	Windows (Vista)

I have tried now for weeks to upgrade my Flash but the download window is always blank. I have even tried using 3rd party sites and it is same thing. This is really a pain. Is there any way to fix this? I have even tried using Chrome browser to upgrade and no luck.

[moderator: added os version to title for clarity]

_maria_ · Answer

This usually happens when the OS doesn't support SHA256 digital signatures, which the installers now use. Vista with Service Pack 2 should support SHA256 digital signatures. If you have SP 2 installed, see https://support.microsoft.com/en-us/help/2763674/you-cannot-run-an-application-that-is-signed-with-a-sha-256-certificat for assistance. If you don't have SP 2 installed you'll need to upgrade to SP 2 or a newer OS.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.