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alanb40470935
Participant
July 6, 2016
Answered

Flash file won't do anything

  • July 6, 2016
  • 1 reply
  • 451 views

file:///C:/Documents%20and%20Settings/Compaq_Owner/My%20Documents/Downloads/install_flash_player.exe

I've downloaded this file from Adobe that is supposed to give me Flash Player. I have an old 2005 Compaq Presario PC with Firefox Browser.  Nothing happens when I click on this file -  I've tried many times.  Also tried opening or running file in popdown window - nothing.  Is it because I don't have sp3?  I'm running Windows xp still.  Help, please.

    This topic has been closed for replies.
    Correct answer _maria_

    No need to be snarky.  These are user to user forums and staff participates when they can, in between their assigned workload.

    You don't say which Service Pack, if any you have installed.  If you do not have Service Pack 3 then Windows XP lacks the support for the latest signing technologies, which the Flash Player uses (sha256 signature).  If you've tried the offline installer and it didn't work, the other option is to opt-into Background Updates and see if Flash Payer will update via that update mechanism.  If not, then updating the operating system to a supported version (XP SP3 at minimum) would enable you to update Flash Player.  See Adobe Flash Player | Tech specs  for list of supported operating systems.


    To opt-into background updates go to the Control Panel and select to view the items in Classic View.  Locate the Flash Player item and open it.  Go to the Updates tab and select the 'Allow Adobe to install updates (recommended)' option.  Wait for the Background Update service to run.

    1 reply

    Participating Frequently
    July 7, 2016
    alanb40470935
    Participant
    July 7, 2016

    I've tried all those suggestions you made!!  That's why I asked you for help - are you going to help or not?

    _maria_
    _maria_Correct answer
    Legend
    July 11, 2016

    No need to be snarky.  These are user to user forums and staff participates when they can, in between their assigned workload.

    You don't say which Service Pack, if any you have installed.  If you do not have Service Pack 3 then Windows XP lacks the support for the latest signing technologies, which the Flash Player uses (sha256 signature).  If you've tried the offline installer and it didn't work, the other option is to opt-into Background Updates and see if Flash Payer will update via that update mechanism.  If not, then updating the operating system to a supported version (XP SP3 at minimum) would enable you to update Flash Player.  See Adobe Flash Player | Tech specs  for list of supported operating systems.


    To opt-into background updates go to the Control Panel and select to view the items in Classic View.  Locate the Flash Player item and open it.  Go to the Updates tab and select the 'Allow Adobe to install updates (recommended)' option.  Wait for the Background Update service to run.