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A
Anonymous
March 25, 2013
Question

Flash Freezes in Mac browsers

  • March 25, 2013
  • 1 reply
  • 1159 views

Flash video freezes after approximately 11 seconds in both Firefox and Safari.  I am running 10.7.5 - uninstalled, reinstalled Flash, cleared caches, changed all the Flash setting (quite a pain), re-booted - all to no avail.  I called Apple Support and they were very quick to send this problem to Adobe.  What gives?  Does Flash just not work with Mac?  Is Adobe working on the problem?  Is there a fix that works?  Checking out the various forums, it appears that this problem has been around for about 6 months or so and nothing works to fix it.  Should I try an earlier version?  Install Chrome?  Give up?

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1 reply

A
Anonymous
March 25, 2013

To answer questions to which the answers should be obvious: 

11.6.602.180 (this is the latest Flash)

Mac O/S 10.7.5 (64 bit)

Browsers: Safair and Firefox (latest versions)

chris.campbell
chris.campbell
Legend
March 25, 2013

This is definitely not a common behavior.  Everyone I know on the team has both a Mac and Windows system and rigorous testing is performed with each platform (and different flavors of the OS).

Sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

If this does appear to be specific to Flash, please see this FAQ for details on how to open a bug report and what data we'll need.

How do I troubleshoot and report problems with Flash Player Video?

A
Anonymous
March 26, 2013

Thanks, Chris.

I circled back with Mac and indeed I have a Mac issue.  Flash works with Chrome and in other users.  Something in my main user got corrupted and affects Flash internet videos (eg., ESPN) and also QuickTime videos.  I can play video just fine in iPhoto and Chrome, but not Safari or Firefox.  The caches have been thoroughly cleaned and suspect plist files dunped, but as of yet, there is no solution. If you are curious, I will report back once I have a solution.

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