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A
Anonymous
March 21, 2011
Question

Flash Install Error 1722

  • March 21, 2011
  • 8 replies
  • 132807 views

Hi,

I'm trying to do remote installs for Flash Player 10.1.102.64 on XP SP2\3 32bti PC's for some of the installs it works fine but on a few its erroring out. I am using the .msi installer with a transform to put a mms.cfg to stop auto updates.

The windos error message is:

Product: Adobe Flash Player 10 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX.exe, command: -install activex -msi

When i try running the InstallAX.exe it comes up and says:

Then version of Adobe Flash Player that you are trying to install is not the most current version. Please visit the Player Download Center to obtain the latest, most secure version.

Is there any way to stop this version check from happening?

The content of install log from C:\Windows\system32\Macromed\Flash\FlashInstall.txt

=O====== M/10.1.102.64 2011-03-21+11-29-19.176 ========
0000 00000010 "C:\DOCUME~1\BUILDG~1\LOCALS~1\Temp\InstallAX.exe" -install activex -msi
0001 00001013
=X====== M/10.1.102.64 2011-03-21+11-29-19.270 ========

Thanks

Gary

This topic has been closed for replies.

8 replies

A
Anonymous
May 9, 2012

What I had to do first was to use adobe flash uninstaller to remove flash player and then I had to:

Delete Flash Player files and folders.

    1. Click Start > Run.
    2. C:\Windows\system32\Macromed\Flash

Follow step 1 to step 3 for the following:C:\Windows\SysWOW64\Macromed\Flash%appdata%\Adobe\Flash Player%appdata%\Macromedia\Flash Player

Then I opened RUN and typed in regedit;

Went to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\

and deleted all keys!

Installed the new version and it all worked!

R
rlinhartpdx
Participant
May 31, 2012

Step 1 to step 3? I only see two steps listed.

How are any of these solutions applicable to remote installation? I have around 200 of 1800 computers with this error. I'm not going to go out and touch every one of them.

chris.campbell
chris.campbell
Legend
June 2, 2012

rlinhartpdx - Could you create a new post with copies of your Flash Player install logs, steps that you're taking to install and any other pertinent information?

Where do I find the Flash Player installation log on Windows?

A
Anonymous
March 21, 2011

I found a crud way around the problem by deleting the below key it allows the software to install

HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"10.0"

if anyone one has any better solution i would much appreciate it

Thanks

Gary

    pwillener
    pwillener
    Legend
    March 22, 2011

    Try using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html for the installations that get errors.

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