Inspiring

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Flash install stops at 90%

Forum|Forum|9 years ago
October 18, 2016
2 replies
5115 views

mcOS 10.11.6, late 2013 MacBook Pro.

Safari Version 10.0 (11602.1.50.0.10)

Flash version: just uninstalled it, so I don't have a version

Installation stops at 90%. I retried, completely uninstalled including removing all relevant folders.

I tried installing by following the links on the Adobe website using AdobeFlashPlayer_23_a_install.dmg, and also tried an install using install_flash_player_osx.dmg.

It stops at 90%. One attempt (I think with install_flash_player_osx.dmg, stopped at 38% the first try, and 15% the second.)

I turned off TechTool protection. Just FYI, I've just started getting the error message CoreTelephony Trace File Error on startup.

I also did a directory repair with DiskWarrior.

Download install

This topic has been closed for replies.

Correct answer richardday108

Maria:

I posted my unresolved experience under another with this same problem, georget34630753. I have updated flash using ElCapitan a number of times over the past year and until thursday it was fine. So it does not make sense that the OS is the issue. As I stated in the other post, I link the problem to when I declined Adobe's notice to perform a security update that I received mid-day thursday October 20th, believing I could do later and that lead to all my Adobe software crashing and the inability to update or load Flash. It seems clear that there is a correlation with that Adobe security notification. And because the software crashes, I cannot access the updates if in fact there are any.

I solved my flash installation problem by reinstalling El Capitan. This is installing over one's existing macOS, NOT a clean install:

BACK UP, underlined 100 times

Then, AFTER BACKING UP,

Command-R while restarting

Select Reinstall Mac OS X (or words to that effect)

This also fixed some other odd behaviors: an error message about a CoreTelephony Trace File problem, and an error message about a lockfile problem. Also, I was able to update Office 2011, which had failed before.

Try it! (after backing up)

M

markd631

Participating Frequently

How do you back up and reinstall OS X

richardday108Author

Inspiring

Re backup and install:

BACKUP: Here's a backup method I use. I use a Western Digital (WD) My Passport external drive, about $80 from Best Buy.

-- Connect the drive to your Mac

-- Open Disk Utility, select the drive in its list of drives, and select Partition. You want to format it as Mac OS X (Journaled). (And check under Advanced that the drive will be GUID.)

-- I use SuperDuper!, a backup utility from Shirt-Pocket. Buy it online, and download it. If you set it to Smart Update, it will only copy what's changed each time it updates. You can also st it to automatically back up at scheduled times. Do a backup, which could take a few hours.

OK, that's backup. But just to test that you backed up properly, restart your Mac, holding down the Option key, and choose your backup disk THIS ONE TIME as your startup disk to start up your Mac. If that works, that means your backup is proper. Restart again and your Mac will restart as usual from its normal (internal) startup drive.

REINSTALL: as I mentioned above:

Hold down Command-R while restarting

From the little window that comes up, select Reinstall Mac OS X (or words to that effect). This will take a while, maybe an hour. Then restart.

Why did I say back up? Let's suppose something goes wrong during the reinstall. If that happened, restart, holding down the option key. Thanks to your wisdom in taking precautions, you can now restart from the backup drive. Then use SuperDuper! to Smart Update THIS ONE TIME FROM your backup disk TO your startup disk (where the reinstall problem occurred). Of course, normally you'll be backing up from your startup disk to your backup disk.

Back up regularly after that!

_maria_

Legend

Hi,

Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide ALL 4 files listed (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log). Please review the FAQ first before doing anything and go through the installation process again to ensure the logs you'll provide are for the same installation attempt. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document. Post the link to the uploaded files in your reply.

Thank you.

--

Maria

richardday108Author

Inspiring

Thanks, but I have two problems.

I created the ADM.trace file and ran the installer, but then the Adobe_ADMLogs folder is empty.

Also, I am unable to compress anything, not even a single file. Every time I try, I get the message "The contents list can’t be created for compressing.” Apple’s site says change read/write status of the files, but that didn’t help. Much searching with Google yielded no solutions to the compressing problem...

What should I do?

Richard

_maria_

Legend

Which installer file are you using?

The online installer, AdobeFlashPlayer_23_a_install.dmg, creates the 2 files saved in the Adobe_ADMLogs directory (the other two files are also created, but by Flash Player installer itself). The online installer is a shim installer that downloads and installs Flash Player silently, so it creates 2 additional log files.

If you were using the offline installer, install_flash_player_osx.dmg, then it won't create any files in Adobe_ADMLogs directory.

As for not being able to compress files, I don't know what would cause that. But the files shouldn't be large enough to have to compress, unless you're providing the entire install.log file, which isn't necessary, just the portion containing the Flash Player installation attempt is needed.

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