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_maria_
Legend
October 27, 2015

Hi,

The main error in this situation is: installer: Certificate used to sign package is not trusted. Use -allowUntrusted to override. which indicates something along the validation chain is failing.  Unfortunately, there are a number of reasons for this.  First, I'd like to verify if the standalone/offline installer is returning the same error, and if so, verify the signature/certificate is correct.  Please do the following:


  1. Download the standalone/offline installer posted at the bottom of the Installation problems | Flash Player | Mac page, in the 'Still having problems' section.  There are two files listed.  Download the 'Flash Player for Safari and Firefox - NPAPI' installer
  2. Run the installer


If it fails (I suspect it will), check the FlashPlayerInstallManager.log file and see if it has the same Certificate error (new entries are at the bottom of the file and time-stamped). If the error is the same, do the following:


  1. Extract 'Install Adobe Flash Player.app' from the downloaded DMG and save it to the desktop
  2. Right-click on the extracted APP and select Show Package Contents
  3. A Finder window will open, navigate to the /Contents/Resources directory
  4. Open the terminal app (/Applications/Utilities/Terminal.app)
  5. At the prompt type: pkgutil --check-signature <path Flash Player Install Manager.app/Contents/Resources/Adobe Flash Player.pkg>.  For example:  pkgutil --check-signature /Users/labuser/Desktop/Install\ Adobe\ Flash\ Player.app/Contents/Resources/Adobe\ Flash\ Player.pkg
    • It may be easier to just drag Adobe Flash Player.pkg from the /Contents/Resources directory (step 3) onto the Terminal window after typing pkgutil --check signature
  6. Copy and past the certificate information in your reply.

Thank you.

--

Maria

Participant
October 28, 2015

pkgutil --check-signature /Users/alvinmadan/Desktop/InstallAdobeFlashPlayer.app/Contents/Resources/AdobeFlashPlayer.pkg

Package "AdobeFlashPlayer.pkg":

   Status: signed by a certificate that has since expired

   Certificate Chain:

    1. Developer ID Installer: Adobe Systems, Inc.

       SHA1 fingerprint: 9D 75 C9 20 01 4A 65 04 94 A7 63 95 E3 91 93 47 04 E8 57 DF

       -----------------------------------------------------------------------------

    2. Developer ID Certification Authority

       SHA1 fingerprint: 3B 16 6C 3B 7D C4 B7 51 C9 FE 2A FA B9 13 56 41 E3 88 E1 86

_maria_
Legend
October 28, 2015

Hi,

The output you posted does not include the Apple Root CA.  The expected output of running pkgutil --check-signature is:

pkgutil --check-signature /Volumes/Flash\ Player/Install\ Adobe\ Flash\ Player.app/Contents/Resources/Adobe\ Flash\ Player.pkg

Package "Adobe Flash Player.pkg":

   Status: signed by a certificate trusted by Mac OS X

   Certificate Chain:

    1. Developer ID Installer: Adobe Systems, Inc.

       SHA1 fingerprint: 9D 75 C9 20 01 4A 65 04 94 A7 63 95 E3 91 93 47 04 E8 57 DF

       -----------------------------------------------------------------------------

    2. Developer ID Certification Authority

       SHA1 fingerprint: 3B 16 6C 3B 7D C4 B7 51 C9 FE 2A FA B9 13 56 41 E3 88 E1 86

       -----------------------------------------------------------------------------

    3. Apple Root CA

       SHA1 fingerprint: 61 1E 5B 66 2C 59 3A 08 FF 58 D1 4A E2 24 52 D1 98 DF 6C 60

It's possible your Apple Root CA is missing or has expired.  To check do the following:

  1. Open Keychain Access (use Spotlight to find it or go to /Applications/Utilities).
  2. In the Keychain section select System Roots
  3. In the Category section select Certificates
  4. Look for  Apple Root CA

If it's missing or expired you'll need to install a new one. You can download the Apple Root CA from http://www.apple.com/certificateauthority/

--

Maria