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April 2, 2017
Question

Flash installation fails v25 Firefox Windows 10

  • April 2, 2017
  • 1 reply
  • 450 views

Yesterday, when all my troubles seemed so far away, Adobe Flash V24 was working.

Then, on insistence of Firefox I tried standard version upgrade from:

Adobe - Install Adobe Flash Player at link

Adobe Flash Player Install for all versions

...which failed as below.

After reading reams of postings I did a fresh restart and followed the directions at:

Uninstall Flash Player for Windows

After confirming uninstall

"Sorry, Flash Player is either not installed or not enabled.

Please go to step 2.

...and selecting step 2

Adobe - Install Adobe Flash Player

I still get the message:

""Adobe Download Manager has stopped working"

At which point Adobe Flash player installer still requires

"Next"

Which results in

"installation will begin shortly"

...Which does not happen in 15 minutes

So X out results in

Adobe Flash Player could not be installed.

Which is another iteration of the loop -- GOTO TOP

Ideas?

This problem is not new to this release, I have had it before and once found some arcane process to defeat the automagic failure; which, unfortunately I have forgotten.

This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
Adobe Employee
April 3, 2017

Hi,

Could you share a screenshot of the "Adobe Download Manager has stopped working" window. Also please provide the FlashInstall.log and Adobe_ADM.log file from your machine. To get the location of the two please go through Where do I find the Flash Player installation log on Windows? page. Once you have collected the logs please upload/share the same. To know how to share the logs see How to share a document link. Please post the link to the uploaded files here.

Thanks!