Flash installer (and uninstaller) not responding

Question

When I visit websites that use flash there is a message that I need to install the update to proceed. I click on the link, and save the installer file to my desktop. When I open the installer, a pop-up asks permission to install, and I click "yes" - the flash icon appears, and I click it. And then nothing else happens (sometimes the curser takes on it's "thinking" mode, but not always). Eventually (I've waited up to 15 minutes), I have to force quit the installer because it is not responding. I tried to uninstall my current version of flash, but the same problem occurred with the uninstaller. I have tried both multiple times.

I have a Macbook Pro, OSX Yosemite, version 10.10.5 and I use Safari version 9.1.1

In the system preferences screen, this is my current Flash information:

NPAPI Plug-in version 21.0.0.242 is installed.

PPAPI Plug-in is not installed.

divya010193 · Answer

Hi,Please try these steps, if the problem still persists, let us know 1) go to this page:Installation problems | Flash Player | Mac At the very bottom you will see "still having problems", download the NPAPI version2) Next go to this page and get the adobe uninstaller corresponging to your Mac OS version:Uninstall Flash Player for Mac OS 3) Make sure ALL browsers are closed and in the following order run :-the Uninstallerand the offline installer.Hopefully that will solve your issue.

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