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Seaweed
Seaweed
Participant
September 24, 2014
Question

Flash installer hangs up on OSX 10.6.8

  • September 24, 2014
  • 1 reply
  • 680 views

Trying to install Flash player 15 on OSX10.6.8 but the installer hangs up every time. All browsers have been quit, Flash preference file & folder trashed. Activity monitor shows Flash installer not responding almost immediately and eventually stops. Any suggestions?

Thanks

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
September 24, 2014

Hi Seaweed,


Please provide the following two log files:

  • ~/Library/Logs/FlashPlayerInstallManager.log
  • /private/var/install.log

These will be fairly large, especially the install.log file, as such, please post the files using the instructions here, How to share a document.

--

Maria

Seaweed
SeaweedAuthor
Participant
September 25, 2014

Hi Maria,

Here is the link to the InstallManager.log file

https://files.acrobat.com/a/preview/c0039d33-ddd6-4afa-a764-cacbad1c2064

There is no install.log file apparent.

/private/var/install.log doesn't exist on my drive.

Thanks

_maria_
_maria_
Legend
September 25, 2014

Thank you, Seaweed.

Is there any error on the installer dialog window, or does it just hang there with no error?  If there is an error, please post a screenshot (How to post a screenshot in the forum).

The install.log file should exist somewhere on the system.  It's a system file that gets written to whenever there is an installation.  Perhaps your install.log file is in a different location. Can you look for the install.log file using the /Application/Utilities/Console app? 

--

Maria

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