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2 replies

jeromiec83223024
Inspiring
Jan 12, 2017 12:56 AM UTC

The most likely cause is graphics drivers.  If you disable hardware acceleration and the crashes go away (performance may be worse as a result), then you know the problem is hardware related.  Updating to the latest available GPU and Audio drivers will probably fix it.

Directions on how to do this are covered in the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If that doesn't help, more details would be useful.

Please see the following guide on how to report a crash or error:

https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

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Jan 10, 2017 2:48 PM UTC

Hi Suresh,

                          Please see the Fix problems with Facebook games, chat and more Knowledge Base article. If this does not solve your issue, please start a new thread.Can't play games on facebook, can this be fixed before all my animals die. This wasn't happening till I upgraded fox fire . Please just fix it so we can do our thing.

Regards

Jeya

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