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edtheward
Participant
September 20, 2010
Question

Flash not streaming correctly

  • September 20, 2010
  • 1 reply
  • 1006 views

Hello,

I am in  deskside support for a large hospital. We encountered a training website that once into the training site, the streaming video in flash took a few minutes to start streaming. It has some other flash presentations inside it ( non-video) that work fine. Once it gets to the video it sits there like it is buffering. My pc is on the same network and it comes up in about a second and starts playing fine. I thought this was an streaming access issue but we have verified the site is allowed to stream and unblocked, As I said, it works fine on my pc.

I remoted about 6 random pcs in the hospital and ran into the same issue. I have uninstalled and reinstalled flash, with no change. once the video sits there for a few minutes it starts streaming and playing correctly.

I went into the flash settings and don't see anything different from my pc and theirs. we have version 10,1,82,76 installed on all of our pcs, as it gets pushed out through a deployment program. We run IE7 w/ Windows XP Pro exclusively I am just looking for some guidance to see if there is something I can check. I am at a loss as to why it works on some and not others.  I spoke to the tech for the training site and they have not run into any issues that he knew of.

any ideas? thanks

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    September 20, 2010

    Hi, Do the videos eventually play but just take some time to play on all of the computer? Or do some not play at all?

    You could check in the Tools, Manage add ons to make sure Shockwave Flash Object is enabled. I would think it is if the video plays.

    It sounds as if there is some lag time. Hardware acceleration is turned on by default with the vs 10.1.82.76. Users have found that turning it off has helped with their video issues. This has worked for Mac users as well as PC users.

    To check this, you can go to this site and Right click on the Flash logo, click Settings, and then Display Settings you will see to UNcheck h.a. Now if this helps on the video in question, then how you would do that thru GPO, I don't know.

    Perhaps if it only affected a few computers that are in the training program it could be done manually.

    Site: http://www.adobe.com/software/flash/about/  

    Hope this helps give you some things to check.

    eidnolb

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    edthewardAuthor
    Participant
    September 21, 2010

    Thanks for the assitance, but that did not work. I turned off the hardware acceleration, closed IE7, relaunched, logged in, still the same issue.

    It does eventually play, but for training purposes the delay is way too long.

    any other ideas?

    thanks.

    A
    Anonymous
    September 21, 2010

    Hi, The only thing that you could do, since it causes no problem on your machine is compare add ons. First I would make sure that under Tools, Internet Options and under the Security Tab, that it is set to Medium for the Internet Zone.

    Perhaps the other machines have different add ons than yours. Also any Anti-Virus add on differences.

    When one video or one site causes a problem, then it becomes suspect. Do they have system requirements listed?

    Perhaps Shockwave Player is needed for this video. Do you have that on your machine and is it on all others? Some sites require this in addition to the Flash Player.

    That is really all I know for your to check.

    Thanks,

    eidnolb

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