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March 31, 2016
Question

Flash not working, but only on Firefox

  • March 31, 2016
  • 1 reply
  • 498 views

Yesterday afternoon, Flash stopped working on my computer, but only in Firefox. I tried everything, uninstalling and reinstalling flash, uninstalling and reinstalling Firefox, resetting Firefox, but nothing works. As per the verification page, I have flash installed, as it shows the following:

Your Flash Version

21.0.0

Your browser name

Firefox (NPAPI)

Your Operating System (OS)

Windows (Window 10)

but the clouds at the bottom to verify that Flash is working wont load, instead giving my just a blank box. Any webpage that needs flash that I try to load gives the same thing. Any ideas as to what might be causing this and how to fix it? Flash is working on Microsoft Edge right now, but I absolutely hate that browser. Thanks.

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    1 reply

    jeromiec83223024
    Inspiring
    April 12, 2016

    For what it's worth, since you're working with a fresh Firefox anyway, the 64-bit version of Firefox on Win10 is *much* better than the 32-bit version.

    You can download the 64-bit version here, if you don't already have it:

    Mozilla Firefox Web Browser — Download Firefox in your language — Mozilla

    I'm not sure why Flash would just stop working completely.  If I had to guess, it's related to an ad-blocker, third-party security tool, something like that.  If you go to Firefox > Help > Restart with Add-Ons Disabled, does Flash start working?