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S
Steven_Noble
Participant
August 21, 2011
Question

Flash not working with any Mac browsers

  • August 21, 2011
  • 6 replies
  • 5438 views

I have:

Mac OS X 10.6.8

Firefox 6.0

Google Chrome 13.0.782.112

Safari 5.1 (6534.50)

Library/Internet Plug-ins/Flash Player.plugin

Library/Internet Plug-ins/flashplayer.xpt

Library/Internet Plug-ins/DirectorShockwave.plugin

Whenever I go to a page with Flash content in Google Chrome, it says "The following plug-in has crashed: Shockwave Flash"

I'm in YouTube's HTML5 trial, but the same thing happens when I visit any page on YouTube.

Whenever I go to a page with Flash using Safari, it says "Flash version 9,0 or greater is required / You have no flash plugin installed"

Whenever I go to a page with Flash using Firefox, the Flash content area is blank.

I have tried deleting and reinstalling various browsers and plug-ins many times -- manually, using TrashMe, and with Adobe's official installers/uninstallers.

I have tried deleting cookies, browser caches, etc etc.

I updated my virus definitions and performed a full scan with VirusBarrier Express but it found no malware of any kind.

Help! What can I do to fix this?

Thanks,

Steven.

BTW, when I go to about:plugins in Chrome, it says:

Plug-ins (7)

Details

Flash (2 files) - Version: 10.3.183.5

Shockwave Flash 10.3 r183

Name: Shockwave Flash

Description: Shockwave Flash 10.3 r183

Version: 10.3.183.5

Location: /Applications/Google Chrome.app/Contents/Versions/13.0.782.112/Google Chrome Framework.framework/Internet Plug-Ins/Flash Player Plugin for Chrome.plugin

Disable

MIME types:

MIME type Description File extensions

application/x-shockwave-flash Shockwave Flash

.swf

application/futuresplash FutureSplash Player

.spl

Name: Shockwave Flash

Description: Shockwave Flash 10.3 r183

Version: 10.3.183.5

Location: /Library/Internet Plug-Ins/Flash Player.plugin

Disable

MIME types:

MIME type Description File extensions

application/x-shockwave-flash Shockwave Flash

.swf

application/futuresplash FutureSplash Player

.spl

Disable

Shockwave - Version: 11.6.1.629

Adobe Shockwave for Director Netscape plug-in, version 11.6.1

Name: Shockwave for Director

Description: Adobe Shockwave for Director Netscape plug-in, version 11.6.1

Version: 11.6.1r629

Location: /Library/Internet Plug-Ins/DirectorShockwave.plugin

Disable

MIME types:

MIME type Description File extensions

application/x-director Shockwave for Director

.dcr .dir .dxr

Disable

Chrome NaCl (Disabled)

Name: Chrome NaCl

Version:

Location: /Applications/Google Chrome.app/Contents/Versions/13.0.782.112/Google Chrome Framework.framework/Internet Plug-Ins/ppGoogleNaClPluginChrome.plugin

(Disabled) Enable

MIME types:

MIME type Description File extensions

application/x-nacl Native Client Executable

.nexe

Enable

Chrome PDF Viewer

Name: Chrome PDF Viewer

Version:

Location: /Applications/Google Chrome.app/Contents/Versions/13.0.782.112/Google Chrome Framework.framework/Internet Plug-Ins/PDF.plugin

Disable

MIME types:

MIME type Description File extensions

application/pdf Portable Document Format

.pdf

Disable

Screen Capture Extension Plugin - Version: 1.0

Name: Screen Capture Extension Plugin

Version: 1.0

Location: /Users/steven/Library/Application Support/Google/Chrome/Default/Extensions/cpngackimfmofbokmjmljamhdncknpmg/5.0.3_0/plugin/screen_capture.plugin

Disable

MIME types:

MIME type Description File extensions

application/x-screencapture Screen Capture Extension Plugin

.screen_capture

Disable

NPLastPass - Version: 1.73.9

LastPass Plugin

Name: NPLastPass

Description: LastPass Plugin

Version: 1.73.9

Location: /Users/steven/Library/Application Support/Google/Chrome/Default/Extensions/hdokiejnpimakedhajhdlcegeplioahd/1.75.5_0/nplastpass.bundle

Disable

MIME types:

MIME type Description File extensions

application/x-vnd-lastpass nplastpass

Disable

Default Plug-in - Version: 1

Provides functionality for installing third-party plug-ins

Name: Default Plug-in

Description: Provides functionality for installing third-party plug-ins

Version: 1

Location: default_plugin

Disable

MIME types:

MIME type Description File extensions

*

Disable

    This topic has been closed for replies.

    6 replies

    S
    Steven_NobleAuthor
    Participant
    September 2, 2011

    FYI, I finally solved this problem by manually copying Flash Player.plugin from Library/Internet Plug-ins/ to ~/Library/Internet Plug-ins/.

    chris.campbell
    chris.campbell
    Legend
    September 2, 2011

    Hi Steve,

    Thanks for posting back with the solution that worked for you!  I'll update our bug with your workaround.

    Chris

    S
    Steven_NobleAuthor
    Participant
    August 24, 2011

    Thanks all.

    I have sent Chris the crash logs as requested and funnly enough Flash will work in a clean install in Opera.

    Nothing else is working so I think I'll just use Opera whenever I really have to view Flash content until Adobe releases a new version of the plug-in.

    J
    Jennifer H
    Participant
    August 23, 2011

    Hi Steven,

    It sounds to me like this is an issue many of us have run across since the release of Flash Player 10.3.183.5. This release has caused many problems, and from our testing the problems are present across all browsers and all platforms. The "current" bug for tracking the progress on this is https://bugbase.adobe.com/index.cfm?event=bug&id=2940617, in case you are curious. I'd suggest trying to reinstall a previous version, try the new beta version, or wait (like we are) for a patch to be released soon.

    A
    Anonymous
    August 23, 2011

    Hello,

    Did you do permission "fix" on Adobe after install?

    You know, boot from install CD go to disk utility

    and run permission check and then fix if it wasn't done.

    Not that it will make Flash Player work mind you.

    Just wondered if you did that. Do you have an Intel Mac?

    There might be the "acceleration" issue

    that may apply to why it is not working.

    The large screen feature is not working either.

    (I haven't gotten it to work either so I am just trying to help

    at what may be ideas.)

    I wondered if there were known issues with other

    firefox add-ons like Web Developer extensions  etc...

    installed in browser.

    There is some info at Apple.com forum for Flash Player too.

    GL

    chris.campbell
    chris.campbell
    Legend
    August 23, 2011

    Hello,

    I'm sorry you're running into these crashes, it does sound odd that it's happening across all browsers (especially Chrome.)  Can you send me (ccampbel@adobe.com) a crash log from Chrome so we can investigate further?  Here's some instructions on where to get this log:

    Google Chrome for Mac OS X

    Thanks,

    Chris

    S
    Steven_NobleAuthor
    Participant
    August 21, 2011

    Two points of clarrification:

    # I have no other plug-ins in my plug-ins folder other than the three listed above

    # Firefox is now saying "The Adobe Flash plug-in has crashed. No report available."

    S
    Steven_NobleAuthor
    Participant
    August 23, 2011

    Can someon from Adobe please chime in?

    New development: Flash started working again on my son's user account on this Mac, though it still doesn't work in my account.

    So I went hunting for user account related information that may not have been updated during those repeated uninstalls and reinstalls.

    All I could find was ~/Library/Preferences/Macromedia so I deleted that, restarted and reinstalled Flash, but it's still not working.

    HELP!!!

    pwillener
    pwillener
    Legend
    August 21, 2011

    Most likely nobody will see your question posted in the FAQ section.

    [Moved down to the Flash Player forum]

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