A

Anonymous

Question

Flash Player 10.2 Crashes Browser

Forum|Forum|15 years ago
February 15, 2011
15 replies
39619 views

Hi there

We have a large flash application and can confirm that the new FP 10.2 causes the browser to crash when running our application.

We can confirm the following:

- It crashes on a fresh install of Windows 7, running Chrome [* see crash log]

- It crashes on a Mac (Safari, Chrome, FF)

- It crashes on Linux (Chrome, FF, Opera)

- It crashes on Windows 7, XP, Vista (IE, FF, Chrome) [** another crash log]

- Turnnig hardware accelleration on | off does nothing (might slightly increase the time in our app before the crash)

- The same app does not crash with previous versions of the Flash Player

- The same app does not crash with the debug player of FP 10.2

We thought that perhaps the crash was due to our app using too much memory and being kicked off by the Flash Player's new 'out of memory' feature: "Out-of-memory management

Automatically prevent out-of-memory browser crashes by shutting down instances where a SWF file attempts to allocate more memory than is available on the device." http://www.adobe.com/products/flashplayer/features/

But this feature has been around since FP 10.1, so that does not explain the problem.

Another suggestion was this:

http://forums.adobe.com/thread/789403

Not very useful because we have thousands of lines of code and countless switch statements.

Adobe, what is going on? I've traweled the Flash Player forum & there are lots of questions being asked about version FP 10.2, but no useful answers or responses from your team?

[* Crash Log]

Faulting application name: chrome.exe, version: 0.0.0.0, time stamp: 0x4d533e9f

Faulting module name: gcswf32.dll, version: 10.2.154.12, time stamp: 0x4d4bb77d

Exception code: 0xc0000005

Fault offset: 0x003b9ef7

Faulting process id: 0x950

Faulting application start time: 0x01cbcd140681ac02

Faulting application path: C:\Users\cybert\AppData\Local\Google\Chrome\Application\chrome.exe

Faulting module path: C:\Users\cybert\AppData\Local\Google\Chrome\Application\9.0.597.98\gcswf32.dll

[** another crash log]

Faulting application name: iexplore.exe, version: 8.0.7600.16722, time stamp: 0x4d0c2f29

Faulting module name: Flash10m.ocx, version: 10.2.152.26, time stamp: 0x4d4b5d09

Exception code: 0xc0000005

Fault offset: 0x003c2637

Faulting process id: 0x13d8

Faulting application start time: 0x01cbcd13de16cd56

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\Windows\system32\Macromed\Flash\Flash10m.ocx

Report Id: 2c2a3ab5-3908-11e0-80fd-00238b5cbd82

This topic has been closed for replies.

A

Anonymous

Hi simon, If you are really having a problem, you'll never get it solved by bringing up an old thread with 90+ messages. In addition, there have been many FP updates and you would need to start your own discussion and furnish your computer info.

Posting your link, isn't helpful either, since I don't think anyone is foolish enough to click on it. Good way to get a Virus, don't you think?

eidnolb

A

abprod

Participant

Hi,

As many of you I went through the web looking for a solution to this issue.

In my opinion this is obvious that there is a "bug" in Flash 10.2

It seems not to be able to cope with some very specific code structures.

I have a quite complex Flex application with Modules and large interfaces, so I am facing this issue.

I am making some tests and the last one I did seems to work (at least for the moment)

In order to avoid wired code structure issued by the flash compiler, I disabled optimization for the compiler.

I simply added : -optimize=false

to the extra compiler arguments.

Not sure it will work all the time, but it deserves a try.

Can anybody test on his side and provide me some feedback ?

T

The_1st_Bambino

Participant

Can someone tell me why this issue hasn't been addressed even though it has been going on for YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The first post in this thread is dated July 2007!

E

elousami

Participating Frequently

Our wishes may have just been granted. Adobe has released today Flash Player 10.3 Beta on Labs:

http://labs.adobe.com/technologies/flashplatformruntimes/flashplayer10-3/

I hope it resolves the problems we had with FP10.2. I will install it and see how it goes.

Regards,

Hassan

S

s_sirgi

Participating Frequently

Congratulation for your hardihood Elousami... hope this won't destroy your pc or even worse your home

I'm joking of course... we will wait your response.

Thanks in advance

Sergio

E

elousami

Participating Frequently

Thanks Sergio, I can confirm that my house still stands alas I can't say the same about FP 10.3 which for me still shows the same symptoms as FP 10.2 when playing certain videos (FP crashes).

If you installed FP 10.2 or 10.3 just take a look at the video in the following link :

http://www.creativeedge.com/9780132480512

I can play the video with FP 10.1 in Firefox 3.6, Firefox 4 beta and Google Chrome 10.0.648.127 beta, but when I try to play it with FP 10.2 or FP 10.3, I get " The Adobe Flash plugin has crashed"... (the video is a crash course on Flash Catalyst see the irony ??)

If you are a user I think that you would be tempted to install FP 10.1 to see the course. If you are a developer, then you have to make a choice : the video or the new features in FP 10.3 (esp. the new Media measurement feature) + inhanced security.

I will keep FP10.3 for the moment to try the new features and watch the course on Flash Catalyst on Lynda.com instead.

Regards

Hassan

K

KingforaDay___

Participant

I wanted to add my input to this problem, and I agree that different threads seems a bit of a waste.

I upgraded both Firefox and Flash within the last week. They seemed to be working fine until this evening.

All of a sudden my browser kept on crashing. As it turns out I had installed a couple of add-ons to Firefox today, so I disabled them, but I still had the problem. It took me awhile to realise that it was the Adobe plugin causing Firefox to crash.

I want to be specific about what happens though - there is no error message, no warning, Firefox simply closes as soon as I open a web site with flash content. With flash disabled I can browse normally but obviously not view flash content.

The strange thing is this - I have tried the fix discussed (downgrading to an older version of flash) but I am still having this problem. I used the Adobe flash uninstaller and even restarted my laptop before installing the older version, but the symptoms remain the same. I have no add-ons enabled other than the Shockwave Flash 10.1.82.76 plugin.

Has anyone else not been able to fix this problem through a downgrade?

M

mike_brewer

Participating Frequently

KingforaDay... wrote:
I wanted to add my input to this problem, and I agree that different threads seems a bit of a waste.
I upgraded both Firefox and Flash within the last week. They seemed to be working fine until this evening.
All of a sudden my browser kept on crashing. As it turns out I had installed a couple of add-ons to Firefox today, so I disabled them, but I still had the problem. It took me awhile to realise that it was the Adobe plugin causing Firefox to crash.
I want to be specific about what happens though - there is no error message, no warning, Firefox simply closes as soon as I open a web site with flash content. With flash disabled I can browse normally but obviously not view flash content.
The strange thing is this - I have tried the fix discussed (downgrading to an older version of flash) but I am still having this problem. I used the Adobe flash uninstaller and even restarted my laptop before installing the older version, but the symptoms remain the same. I have no add-ons enabled other than the Shockwave Flash 10.1.82.76 plugin.
Has anyone else not been able to fix this problem through a downgrade?

Hi KingforaDay,

Unfortunately that is a very different problem. This specific bug is limited only to Adobe Flash 10.2 (not 10.1 or 10.2 debug player).

Not that i am a support person;

But why not try using Google's Chrome browser, it comes bundled with the latest plugin. It also sandboxes the flash plugin, so it stops flash from crashing your browser. Another nice feature is that it auto updates to the latest Flash.

Anyway i hope that help you.

Regards Michael

R

RibbyP

Known Participant

If I might ask, what is the difference between flash 10.2 player and flash 10.2 debug player?

F

fairplay08

Participating Frequently

Dearest maziak,

It does appear to be a problem with the newest version of Flash Player 10.2... Here is a link to the archive of older versions of Flash Player that worked:

http://kb2.adobe.com/cps/142/tn_14266.html

It was only after I searched through the other threads on this Adobe Flash Forum that I found the link to the older archived versions. Go through the steps of removing the new Flash Player again (if you haven't already done so), then go to the archive link I have provided above. I selected version 10.1 from the list and it worked like a charm. You will have to unzip the folder and manually intall all three (3) files that have the red "Flash" logo on them. After you do this you should be good to go. Good luck! I know this is an extremely frustrating problem and I want to help as many people as I can on this forum because, let's face it, we completely depend on "video" to enjoy and to be able to effectively utilize our computers. I hope this will help. Let me know if this doesn't as I am continuing to research this problem further and might be able to provide better info in the near future. Also, if my instructions are unclear then I need to know so your reply will be greatly appreciated. Just call me another frustrated consumer.

AND, thank you for providing the definitive information that has definitely linked the problem to the newest version of Flash Player.

Warmly,

fairplay08

M

mike_brewer

Participating Frequently

One of the flash developers has now picked up on this bug! and says they will be looking into it asap:

http://forums.adobe.com/message/3509371#3509371

M

mike_brewer

Participating Frequently

I have isolated some code that will cause your 10.2 (non-debug client) flash plugin container to crash (http://forums.adobe.com/thread/795249?tstart=0).

By finding this kind of code and implementing a workaround (try/catch) the problem should go away until Adobe admits they had a bad

bug in Adobe Flash 10.2

A

ad707718

Participant

it's still no use for me, it seems that there are more bugs in "Flash Player 10.2",

my case is a "Flash Builder 4 project" with some different states,

and each state has an "Image" control to invoke an exteral "swf" built by Flash CS5,

when i change the "currentState" variable to swith the state, the browser crashs occasionally

this occurs both in debug version and non-debug version,

both "V 10.2.154.12" and "V 10,2,152,26", and both in "IE", "FireFox" and "Chrome"

(please excuse me for my poor english)

M

mike_brewer

Participating Frequently

ad707718 wrote:
it's still no use for me, it seems that there are more bugs in "Flash Player 10.2",
my case is a "Flash Builder 4 project" with some different states,
and each state has an "Image" control to invoke an exteral "swf" built by Flash CS5,
when i change the "currentState" variable to swith the state, the browser crashs occasionally
this occurs both in debug version and non-debug version,
both "V 10.2.154.12" and "V 10,2,152,26", and both in "IE", "FireFox" and "Chrome"
(please excuse me for my poor english)

Yeah that does sound like a different kind of isse. Have you tried with earlier versions of flash like 10.1

(http://www.filehippo.com/download_flashplayer_ie/tech/8383/).

If you can isolate the part of the code that causes the crash you should post it on the developer forums. Also post the crash log file.

Note, when you install different version of flash you should also be a full uninstall inbetween.

Regards Michael

A

agnisia2

Participating Frequently

hey guys,

my problem: Windows 7 64 bit, IE 9, killer add-on Adobe flash player 10.2 crashes my browser

solution that worked for me: desinstall adobe active x, desinstall IE 9, restart, configure IE 8, install adobe flash player again---> bingo!

now: please Adobe developer, do us the favor and develop a version that works properly, you should be ashamed to release such a crap!!!!!, sorry....

A

Anonymous

It looks like we may have found a solution. We managed to trace the issue to a particular switch statement in our code. Wrapping the statement in a try-catch prevented the browser from crashinig in our test case. We're still monitoring to see whether this has fixed the problem in all cases. We will probaby go through our code & wrap all switch statements where complicated processing is done (in particular, where an exception might occur) in try-catch statements.

Hopefully this does solve the problem

A

Anonymous

Hi, maziak, Well, since you are using Flex and I'm not versed in any of those Adobe programs you may want to check out that Forum also. There are others uses that post there and on the other Adobe program forums.

Whatever the cause of what is happening, it involves that ActiveX Control for the browser. I see the effect, but since other more Technical Adobe programs are used, I can't help with that part.

Good idea to persue your line of inquiry.

Hope you run it down!!

Thanks,

eidnolb

L

Laeotaekhun

Participant

Eidnolb, it would appear to me that you are just being defensive and don't really have a clue what the problems are!

Maybe, you are just too embarrassed to admit that Adobe know about them and just don't have a clue how to solve them!

A search on Google will confirm just how many issues these bugs have caused.

The same problems seems to affect every browser and once Flashwave crashes it causes other applications, running at the time, to also crash.

So, your comments regarding other Adobe products, maybe, causing the problem (in which case you can't help) and warning people not to uninstall then install earlier versions are, totally, unhelpful.

How, on earth, Google were convinced to build this cr*p into Chrome I will never know - although can take an educated guess!!

Is there another forum/source of information regarding Adobe products where they offer sensible advice about recognised Adobe issues?

J

Jawip

Participant

Yes, since I yesterday updated Firefox 3.6.10 and Internet Explorer 7.0.5730.11 whith adobe flash player 10,2,152,26 I´ve had a blue screen and computer crash three times. When trying to watch videoclips.

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