Flash Player 10 shutting off computer during Zynga games. In simple language Please!

Question

hi my computer is a XP Home Edition 2002 Service Pack 3

32 bit with a Amd Sempron (tm) Processor

3000+ 1.80 GHz 15 G.B. Ram with

adobe flash player 10,1,51,95, running Avast 5.0.594 with a firewall. Running Internet Explorer 8.

While playing Zynga games i hear a whirring sound my computer locks up and shuts down.

can u help? in simple language please as I dont understand most computer talk.

Thanks Deb (any help would be appreciated)

pwillener · Answer

Thank you for providing all the information.

The sound that you hear indicates a potential hardware problem. We may need to look at the Event Logs to see if Windows has recorded any information on what exactly is causing it.

You will need to open the Event Viewer, then find the recorded event at the time from the last emergency shutdown, then provide us with that information.

Article on how to use the Event Viewer: http://support.microsoft.com/kb/308427/

I know this is all a bit technical; let us know if you need more guidance to find the cause of your problem.

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