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Anonymous
June 8, 2012
Question

Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13

  • June 8, 2012
  • 2 replies
  • 59424 views

I downloaded the latest version of flash player -- 11.3.300.257 -- and noticed a few odd things.

First of all there are two incidents of "FlashPlayerPlugin_11_3_300_257.exe" running in my Windows 7 task manager whenever I use an application with fash content.

More important, I happend to look at my Firefox 13 crash reporter and noticed that it had filed a crash report every time I closed out the program since updating the Flash Player.  Prior to that, it had not crashed before.  All told, there were about a dozen crash reports, and they were all identical, with the exception of the incident numbers, etc.

Specifically, here is what the report says:

Signature LdrShutdownProcess More Reports Search

UUID     ea3ee1ce-e26e-42cd-bda5-9ad802120608

Date Processed     2012-06-08 20:58:56

Uptime     0

Install Age     3.2 days since version was first installed.

Install Time     2012-06-05 17:02:27

Product     Firefox

Version     13.0

Build ID     20120601045813

Release Channel     release

OS     Windows NT

OS Version     6.1.7601 Service Pack 1

Build Architecture     x86

Build Architecture Info     GenuineIntel family 6 model 42 stepping 7

Crash Reason     EXCEPTION_ACCESS_VIOLATION_EXEC

Crash Address     0x68d09903

User Comments

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 2ac3103c, AdapterDriverVersion: 8.15.10.2462

Processor Notes      Priority Job

EMCheckCompatibility     True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [RAW/IP] : 2 : 3 : 

MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 : 

MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll

RSVP TCPv6 Service Provider : 2 : 1 : 

RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll

RSVP UDPv6 Service Provider : 2 : 2 : 

RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

Adapter Device ID

--------------------------------------------------------------

RAW DUMP (whatever that means) --

OS|Windows NT|6.1.7601 Service Pack 1 CPU|x86|GenuineIntel family 6 model 42 stepping 7|2 Crash|EXCEPTION_ACCESS_VIOLATION_EXEC|0x68d09903|0 Module|plugin-container.exe|13.0.0.4535|plugin-container.pdb|9C926C46B24D40D2A0BC60A8C08F9E542|0x010c0000|0x010c5fff|1 Module|msvcp100.dll|10.0.30319.1|msvcp100.i386.pdb|CE550582BFCA474A8321ECC0CE61C54C1|0x60210000|0x60278fff|0 Module|xul.dll|13.0.0.4535|xul.pdb|BCDADA8102EF4787BA380AD9EADDFD182|0x60280000|0x611d6fff|0 Module|mozjs.dll||mozjs.pdb|EBBD620BFB9745549057DE0D37E17A332|0x611e0000|0x613d3fff|0 Module|nss3.dll|3.13.4.0|nss3.pdb|29A53C184AE04EA385678451314758AE1|0x613e0000|0x6147dfff|0 Module|mozsqlite3.dll|3.7.10.0|mozsqlite3.pdb|2237F1E8CBFC4C61996FBC61DF7A7ED32|0x61480000|0x6154cfff|0 Module|msvcr100.dll|10.0.30319.1|msvcr100.i386.pdb|B74A49314FD64956BAF50772F83598012|0x61550000|0x6160dfff|0 Module|smime3.dll|3.13.4.0|smime3.pdb|F808F592C48D49C5BE348F3A9FDA81681|0x61630000|0x61647fff|0 Module|ssl3.dll|3.13.4.0|ssl3.pdb|00470A9303F7418B88B058A05751791E1|0x61650000|0x61674fff|0 Module|nssutil3.dll|3.13.4.0|nssutil3.pdb|973070F8806A4A7185CC3192F9CD62611|0x616b0000|0x616c7fff|0 Module|mozalloc.dll|13.0.0.4535|mozalloc.pdb|C0FC6C9BDAEF4F3384108A35C8F3187A2|0x65cf0000|0x65cf5fff|0 Module|nspr4.dll|4.9.0.0|nspr4.pdb|FA51334D0E2F4763B834E29949BC2ED42|0x65d10000|0x65d3bfff|0 Module|plds4.dll|4.9.0.0|plds4.pdb|E2EC23C09A0E4BBF86CCAB921A1E88FA2|0x65d40000|0x65d46fff|0 Module|plc4.dll|4.9.0.0|plc4.pdb|B0FD4135D3E74EDEA0E29C7C7E6DF4C72|0x65d50000|0x65d56fff|0 Module|mozglue.dll|13.0.0.4535|mozglue.pdb|24C2A56D2FC34B679916C9510ED6B1B12|0x65d60000|0x65d6cfff|0 Module|ntshrui.dll|6.1.7601.17755|ntshrui.pdb|B1397869A4914797AEA1040E4BD4F1932|0x684b0000|0x6851ffff|0 Module|winmm.dll|6.1.7601.17514|winmm.pdb|7AFD98FCAAD34F6B8B31A4667C4E2BFC2|0x68520000|0x68551fff|0 Module|slc.dll|6.1.7600.16385|slc.pdb|8728388BE5444934AA1B81ADF065B0E41|0x685d0000|0x685d9fff|0 Module|powrprof.dll|6.1.7600.16385|powrprof.pdb|B1F8F66CCBAD4869BADFD20C1F24AC832|0x685e0000|0x68604fff|0 Module|dsound.dll|6.1.7600.16385|dsound.pdb|F38F478065E247C68EDA699606F56EED2|0x68610000|0x68681fff|0 Module|cscapi.dll|6.1.7601.17514|cscapi.pdb|CC82DBD0C27D422C8E970BD83ECE179F2|0x6f930000|0x6f93afff|0 Module|uxtheme.dll|6.1.7600.16385|wuxtheme.pdb|20C669C0018E406295BFA56B7C93850F2|0x70590000|0x7060ffff|0 Module|apphelp.dll|6.1.7601.17514|apphelp.pdb|F442BEDCC0F646D3840D29898C5899CB2|0x71fe0000|0x7202bfff|0 Module|wsock32.dll|6.1.7600.16385|wsock32.pdb|0AAE6683A7F540DFB265DCD12B7BD0FB2|0x72330000|0x72336fff|0 Module|winnsi.dll|6.1.7600.16385|winnsi.pdb|F7A0C25B1B0E4FA6876494D3F6BFD1012|0x72340000|0x72346fff|0 Module|IPHLPAPI.DLL|6.1.7601.17514|iphlpapi.pdb|F162D2E137ED42978BF38C99AEE2DAAB2|0x72350000|0x7236bfff|0 Module|srvcli.dll|6.1.7601.17514|srvcli.pdb|B83FAA07A5A644DEAF314DD746429E092|0x725e0000|0x725f8fff|0 Module|netutils.dll|6.1.7601.17514|netutils.pdb|5B6CAE02A29D4364ADC012962BE6A6552|0x72600000|0x72608fff|0 Module|ntmarta.dll|6.1.7600.16385|ntmarta.pdb|654E30BBAE864799893AF657FEA771722|0x72a70000|0x72a90fff|0 Module|comctl32.dll|6.10.7601.17514|comctl32.pdb|B4CE90AAB95E4B89A22A7711DFD7E6EF2|0x72ab0000|0x72c4dfff|0 Module|version.dll|6.1.7600.16385|version.pdb|52234E5C7EC44646B62D56357B2C94872|0x72d50000|0x72d58fff|0 Module|RpcRtRemote.dll|6.1.7601.17514|RpcRtRemote.pdb|16827EB67C584E0D8B17B60D76B2B0CE2|0x73450000|0x7345dfff|0 Module|rsaenh.dll|6.1.7600.16385|rsaenh.pdb|F03813E5A0554853A6BC085C17A3AB352|0x73460000|0x7349afff|0 Module|cryptsp.dll|6.1.7600.16385|cryptsp.pdb|9536207F9C264D92B2C50D44E77AC0A91|0x734d0000|0x734e5fff|0 Module|profapi.dll|6.1.7600.16385|profapi.pdb|CA045CA9E5C74D899B90E776B38A18B32|0x73650000|0x7365afff|0 Module|dwmapi.dll|6.1.7600.16385|dwmapi.pdb|D8D91B3F339A4FDC960FC7121D146DF42|0x737d0000|0x737e2fff|0 Module|AudioSes.dll|6.1.7601.17514|AudioSes.pdb|A88FCF91944949A8A1863D1592BB2FD12|0x749b0000|0x749e5fff|0 Module|propsys.dll|7.0.7601.17514|propsys.pdb|D0EDA507E53D4579A337F875012D7B482|0x749f0000|0x74ae4fff|0 Module|MMDevAPI.dll|6.1.7601.17514|MMDevAPI.pdb|941E45A63E8F457D90CE29CC508C34B92|0x74af0000|0x74b28fff|0 Module|msimg32.dll|6.1.7600.16385|msimg32.pdb|13C89B70614E4E7FB1C677D443D15D182|0x74b70000|0x74b74fff|0 Module|CRYPTBASE.dll|6.1.7600.16385|cryptbase.pdb|E62FEAE559EE4CD995614215B01AC2102|0x74ec0000|0x74ecbfff|0 Module|sspicli.dll|6.1.7601.17725|wsspicli.pdb|FE5709E8439B4232A456084643D47B861|0x74ed0000|0x74f2ffff|0 Module|setupapi.dll|6.1.7601.17514|setupapi.pdb|C6B7CC380FCD42C29EDB1B61757DFD922|0x74f30000|0x750ccfff|0 Module|sechost.dll|6.1.7600.16385|sechost.pdb|7AF14D02D41E4CD6942745FE0E6372B11|0x750d0000|0x750e8fff|0 Module|kernel32.dll|6.1.7601.17651|wkernel32.pdb|DFB4E9EBD1654DB2ACF1290CD316CEA22|0x750f0000|0x751fffff|0 Module|ws2_32.dll|6.1.7601.17514|ws2_32.pdb|18C960B958404C4F80F686EE978A33D42|0x75380000|0x753b4fff|0 Module|usp10.dll|1.626.7601.17561|usp10.pdb|220A06FAFEF54D1CB1DD2D8425B260321|0x753e0000|0x7547cfff|0 Module|nsi.dll|6.1.7600.16385|nsi.pdb|D15A81679FAE4A7392344B6FD26867942|0x75480000|0x75485fff|0 Module|user32.dll|6.1.7601.17514|wuser32.pdb|0FCE9CC301ED4567A819705B2718E1D62|0x75490000|0x7558ffff|0 Module|Wldap32.dll|6.1.7601.17514|wldap32.pdb|A0183052C47E4652BFC983CC603C12442|0x75750000|0x75794fff|0 Module|cfgmgr32.dll|6.1.7601.17621|cfgmgr32.pdb|E4C73E93B825413F99E80BA656C483172|0x757a0000|0x757c6fff|0 Module|msctf.dll|6.1.7600.16385|msctf.pdb|173DAEF86B2548DBA6134EB74C4D2F232|0x75800000|0x758cbfff|0 Module|devobj.dll|6.1.7601.17621|devobj.pdb|583F4457964D46CA8C36ED4903BE6AA22|0x758d0000|0x758e1fff|0 Module|ole32.dll|6.1.7601.17514|ole32.pdb|5061F11A9A57433595EA5EA75A156F4B2|0x758f0000|0x75a4bfff|0 Module|oleaut32.dll|6.1.7601.17676|oleaut32.pdb|68047829A4754E789AC1C8035BA168CD2|0x75ba0000|0x75c2efff|0 Module|KERNELBASE.dll|6.1.7601.17651|wkernelbase.pdb|FDF353DA71FE45CD953EBEC8ED6D14AB1|0x75c30000|0x75c75fff|0 Module|clbcatq.dll|2001.12.8530.16385|CLBCatQ.pdb|00A720C79BAC402295B6EBDC147257182|0x75c80000|0x75d02fff|0 Module|advapi32.dll|6.1.7601.17514|advapi32.pdb|3F32049F550C42B09CF114A1FB8A97E92|0x75ec0000|0x75f5ffff|0 Module|msvcrt.dll|7.0.7601.17744|msvcrt.pdb|F1D253F9555C46DF8076400A52B3A9292|0x75f60000|0x7600bfff|0 Module|shlwapi.dll|6.1.7601.17514|shlwapi.pdb|E128B1CEE2EB438C8646E6967118F33E2|0x76010000|0x76066fff|0 Module|imm32.dll|6.1.7601.17514|wimm32.pdb|35DD4069EB2A43BF869D6E311FAD09452|0x76080000|0x760dffff|0 Module|rpcrt4.dll|6.1.7601.17514|wrpcrt4.pdb|FAC24015130D4D7FAAA77EA36ED5AF1C2|0x760e0000|0x761cffff|0 Module|gdi32.dll|6.1.7601.17514|wgdi32.pdb|08A541B5942242BDB4AEABD8C87E4CFF2|0x76250000|0x762dffff|0 Module|shell32.dll|6.1.7601.17755|shell32.pdb|79A2F5058E0F4F79B66FDDE6689424F82|0x762e0000|0x76f29fff|0 Module|lpk.dll|6.1.7600.16385|wlpk.pdb|C39166A53CCE43F0ADF876B9C637A1EA1|0x777c0000|0x777c9fff|0 Module|ntdll.dll|6.1.7601.17725|wntdll.pdb|D74F79EB1F8D4A45ABCD2F476CCABACC2|0x777f0000|0x7796ffff|0 0|0|||||0x68d09903 0|1|ntdll.dll|LdrShutdownProcess|||0x96 0|2|ntdll.dll|RtlExitUserProcess|||0x73 0|3|kernel32.dll|ExitProcessStub|||0x12 0|4|msvcr100.dll|__crtExitProcess|f:\\dd\\vctools\\crt_bld\\self_x86\\crt\\src\\crt0dat.c|708|0x8

------------------------------------------------------------------------

Don't know what other information is needed at this point

I'm using Windows 7 Home Premium Service Pack 1, Firefox 13--graphics acceleration disabled.

Hope someone can figure this out soon.  I'd downgrade to the earlier version, but I don't know how.

Ortho_Fan

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 8, 2012

    If you could attach the actual crash report files to the bug, that would be very helpful.

    A
    Anonymous
    June 8, 2012

    5. Jeromie Clark,

    Adobe Employee

      Jun 8, 2012 4:57 PM    in reply to Ortho_Fan 

    Report

    If you could attach the actual crash report files to the bug, that would be very helpful.

    -----------------------------------------------------------------------------------------------------------------------------------

    Hi Jeromie:

    You mean the URL of the crash report I submitted above, or is there one that resides on my PC that I should submit.  If so, how do I find it, call it up, copy and or  attach it, etc. to the existing bug report?  (Again, all of this is very new to me.)

    Again, many thanks to all of your for your prompt attention to this.

    By the say, I've opened and closed out Firefox several times now, and no new crashes have been reported since I tweaked the mms.cfg file.

    Ortho_Fan

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 8, 2012

    Hi,


    The crash report link you provided was definitely a known issue in the beta, but we believe it's resolved at this point.  Firefox saves all of your crash logs, so if you were running the beta, that may be what you're seeing.  It's also possible that our fix isn't 100% effective -- it's timing-related and really hard to reproduce -- but you can see a drastic reduction in the incidence of the crash (the Mozilla folks point this out as well) in the statistics.

    The release version of Flash Player 11.3 contains a fix for this crash.  I'm not able to reproduce the issue on my end using Firefox 13 and Flash Player 11.3.300.257 at this point.  I'll leave my stress-testing suite running over the weekend to see if I can catch anything, though.  If you happen to run across steps that consistently cause a crash (it might be specific to doing those things while visiting specific content), that would be super helpful.

    Anyway, by making those mms.cfg modifications, you've disabled Protected Mode. 

    If you're interested in the implementation and why you see a difference in processes displayed, there's a good write-up here:

    http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

    To get the crash dumps -- which are what we feed to the debugger, do the following:

    If you look under C:\Users\<you>\AppData\Roaming\Mozilla\Firefox\Crash Reports\pending\

    Just grab anything from today.  If you submitted them already, they'll be copied to \submitted\ instead.

    If you're not finding the AppData directory, it's because it's hidden.  Do the following to make them visible.


    You can zip that stuff up, or just attach the files to the bug one at a time.  Either way is fine.

    From Windows Explorer

    Click Organize > Folder and Search Options

    Click the View tab

    Under Hidden Files and Folders, click Show hidden files, folders or drives

    Uncheck Hide protected operating system files and acknowledge the warning.

    Thanks!

    chris.campbell
    chris.campbell
    Legend
    June 8, 2012

    Ortho_Fan,

    Thanks for taking the time to report this to us.  Would you mind opening a new bug at bugbase.adobe.com with this info (and a link to this thread).  If possible, we'd also like to get one or two of your Mozilla report ID's so we can investigate further.  Finally, could you try disabling the Flash Player's protected mode to see if that resolves the problem?

    How do I disable Flash Player's protected mode for Firefox?

    Please post back with the bug URL and I'll investigate further.

    Thanks,

    Chris

    A
    Anonymous
    June 8, 2012

    Hi Chris:

    Many thanks.  Here's the bug I just filed -- https://bugbase.adobe.com/index.cfm?event=bug&id=3209832

    Hope I did it right.

    Here's a URL for one of the (many, many) crash reports -- https://crash-stats.mozilla.com/report/index/7928ac1f-01d5-4ecb-b8d2-d4cdf2120608

    I tried disabling the protected mode feature, and I was able to call it up using Notepad, but couldn't figure out how I should save it.  I've never done anything like that before.

    When I add the text line, as instructed, I click on save, but it wants to save it in my Document's folder where I have all of my other text files saved.  Should I save it there, and then move it to the Macromedia folder or what?

    (As you probably can guess, I don't know very much about PCs.)

    Ortho_Fan

    A
    Anonymous
    June 8, 2012

    Follow-on:

    I tried, again, to diable the protected mode, and this time, figured out that it WAS being saved in the correct place, but when I clicked on save, and was prompted to replace the existing file, I was greeted with the "ACCESS DENIED" screen.   Since I do have Administrative rights for this computer, I'm a bit baffled at that.

    In any event, hopefully this issue is something that can be fixed quickly.  I'd hate to think I'm the only person on the face of the earth that has experienced this so far--would be just my luck.

    Again, thanks in advance for all your help.

    Ortho_Fan

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