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Question

Flash Player 11.3.300.257 Keeps Crashing On Mozilla Firefox 13

Forum|Forum|13 years ago
June 12, 2012
13 replies
116548 views

I recently updated my flash player to 11.3.300.257 and whenever I put video in full screen on twitch.tv, my flash player keeps crashing.

I'm using Mozilla Firefox 13 & Windows 7 32-Bit.

This topic has been closed for replies.

F

Firedoc2

Participating Frequently

I run Windows 7 Premium, Acer x64-bit, and I have and use Firefox 11, I.E. 9 and Chrome. Every time I turn around I am having to install Adobe Flash Player 11.3.300.257 repeatedly. I have checked Services.msc as follows and I cannot start Flash Player as shown. and I receive many crashes using Firefox, but not Chrome or I.E., however keeping the plugin started/working is another issue. So no matter how many times I have uninstall Flash Player, re-install when I receive the message I need Flash Player installed, it works for a short period. I am current and updated of all MS Critical & Security updates, also of Norton installed products

Also everytime Flash Player crashes I send the report, reload and it works for a little while. I will even copy & paste a link from FF11, not working in Chrome and the video will play, and sometimes nothing will play in any Browser. So if I cannot install, startup the Update Service, uninstall and re-install, I presume I need to find an older Flash Player version as 11.3 sure does not work worth a flip.

And reading all of the posts of this thread as with any thread topic are many with the same issue, so much to read and I still do not find a solution mentioned. So where are the employed Adobe Flash Player Experts monitoring these lists with a solution rather than pages of posts with no resolve....thanks for any suggestions besides flying a kite....Doc

F

Firedoc2

Participating Frequently

p.s.

Name: Shockwave Flash Object

Publisher: Adobe Systems Incorporated

Type: ActiveX Control

Version: 11.3.300.257

File date:

Date last accessed: ‎Today, ‎July ‎10, ‎2012, ‏‎7 minutes ago

Class ID: {D27CDB6E-AE6D-11CF-96B8-444553540000}

Use count: 4142

Block count: 1303

File: Flash64_11_3_300_257.ocx

Folder: C:\Windows\System32\Macromed\Flash

A

Anonymous

Active X version should be 11.3.300.257 as you stated (this is the version used by IE and NOT Firefox).

Firefox should be running on Plug-In version 11.3.300.262.

If you are experiencing problems with both 11.3.300.257 & 11.3.300.262 then uninstall any version installed and install version 11.2 manually and NOT using auto updates.

You must disable auto updates (change the option) and manually install version 11.2 so that the system does not try and update to newer versions that will crash your system.

You can find the archived versions of Flash Player here:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

Also, there is a known conflict with Real Player so if you have ANY Real player versions installed, you should uninstall the program to see if Flash operates normal without it.

If you have Real Player installed and don't want to remove the program (for whatever reason), See Post #49 by Chris Campbell giving instructions on disabling the Real Player plug-in in Firefox. Additional instruction on disabling a feature within the Real Player (if installed on your machine) is also listed.

Lastley, is there a reason why you are sticking with FireFox version 11 instead of upgrading to version 13 (or 14 which will be released from beta on July 17th or so)?

A

Anonymous

I'm not sure if this has been posted yet but Mozilla has recognized this issue and says they are working with Adobe in finding a resolution.

In the mean time they recommend a couple things including downgrading to version 11.2 until they can properly patch the 11.3 plug-in:

https://support.mozilla.org/en-US/kb/flash-113-crashes

https://support.mozilla.org/en-US/kb/flash-113-doesnt-load-video-firefox

jeromiec83223024

Inspiring

To ensure that you always have an authentic, unadulterated version of Flash Player, only download Flash Player from adobe.com.

You can find the archived versions of Flash Player here:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

To downgrade to Flash Player 11.2, do the following:

Download the Flash Player 11.2 archive - Flash 11.2 (170MB)
On the menu bar, click on the Firefox menu and select Quit Firefox.
Open your downloads folder and look for the file named fp_11.2.202.233_archive.zip
Double-click the fp_11.2.202.233_archive.zip file it will create a folder called fp_11.2.202.233_archive. Open that folder and look for the Flash 11.2 installer. It is named flashplayer11_2r202_233_mac.dmg
Double-click flashplayer11_2r202_233_mac.dmg to open a folder with the Flash 11.2 install program.

A

Anonymous

I've never experienced a release this bad in a product as popular as Flash. Maybe Apple's involved. Since iPhones can't run Flash, maybe Apple is paying off Adobe so that nothing runs Flash!

Every time I open Firefox, or a new page, or almost anything - the Flash Plugin has crashed...

Is there a weblink with explicit instructions on how to redact to a reliable version?

C

carlcarlcral

Participant

This version of Flash keeps crashing for me too. I am running Mozilla Firefox 3.6.27 on Windows 7 64-bit. I know it's not Mozilla Firefox 13, but maybe this will help the Adobe people see how deep their problem goes.

A

Anonymous

I agree with other posters: I shouldn't have to debug Adobe's code for them. And I don't want to have to reload the operating system (for example) to get this Flash Bug fixed. I've sent in the bug reports, but for now every time I use my computer "Adobe Flash has crashed" comes up several times. Clearly, 11.3.300.257 was not tested if there are this many people having this many problems.

I am running Win7 Pro, with all updates current and installed. I am using Firefox 13.0.1.

Is there any way to redact the update? How do I get back to a reliable version?

D

Dent00

Participant

I have the exact same problem:

Toshiba Laptop, AMD Processor, Windows 7, firefox 13, Flashplayer 11.3.300.257

Problem began right after adobe flash did an automatic update to this current version

I got a dialog box that asked something about disabling an add-on for Real Player Recorder

I have begun using IE while this bug remains.

If a fix is issued that works, please let me know about it.

I am sure that there are literally thousands of people with this problem that don't know how to report it.

Seems like an updated version of Adobe Flash that works would be the solution or a patch to go back to last version, which also worked...

D

dmartin004

Participant

Same problem here. Firefox 13 is constantly crashing and freezing. The previous version of Flash worked perfectly fine. I would like to be able to re-download the older version. It's really hard to use the Internet without Flash.

Just got a crash on twitch.tv when coming out of full-screen mode and trying to go to the previous page. Adobe Flash stopped working and caused Firefox to crash.

edit: Just rolled back to 11.2.202.235. I will try it for a while and see how it works.

jeromiec83223024

Inspiring

We extended Hardware Acceleration support to a wider array of video cards in the Flash Player 11.3 release. My guess, based on the fact that this is happening on the full-screen/embedded transition is that you may be running into issues with GPU acceleration on a system where we were previously doing all the video and graphics processing in software.

First, I'd recommend working through the Video troubleshooting guide:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If disabling hardware acceleration solves the crashes that you're seeing, I'd recommend updating your video card drivers.

If you're still seeing instability after that, and you're on Windows Vista or higher, try the Flash Player Protected Mode troubleshooting guide:

http://forums.adobe.com/thread/1018071?tstart=0

If you're still running into issues, please file a bug, and start a new discussion so that I can work through those problems with you directly in more detail. If you're crashing, providing the crash dumps from Firefox will be very helpful, and the best way to do that (and to get it over to an engineer for further investigation) is to file a bug and attach the crash files.

To do that, file a bug at bugbase.adobe.com.

Choose "Adobe Flash Player" as the product

Choose "Browser Integration" as the product area

Please provide as much information as possible with what you were doing before the crash and an exact URL where the crash occurred.

If available, please attach your Firefox crash logs to the bug using the Attachments field.

Show hidden files and folders. For more details, see the instructions for the operating system that you use: Vista and Windows 7.
Crash logs are located at C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports\
Logs will be located in either the pending or submitted folder, depending on whether or not you submitted the crash report to Mozilla.

Include the bug ID in your new discussion so that I see it come in. I'll take a look at your crash logs to make sure that they are either crashes that we know about, or something unique that we need to follow up on in more detail.

Thanks!

A

Anonymous

i have the same problem,

it simply don't work.

wondows 7 mozila 8.1

jeromiec83223024

Inspiring

Have you completed the troubleshooting steps that were referenced earlier in the thread?

If so, please start a new discussion so that we can work with you to figure out what's going on.

S

SKL41

Participant

I'm having the same problem since updating to Flash 11.3.300.257, I can't remember the last time FF crashed on me before this but I've had four or five crashes this morning since flash updated.

AMD Windows 7 x32 Firefox 13.0 Flash 11.3.300.257

V

vytautaz

Participant

Thanks google chrome with adobe flash player works like a charm , even

broswing is much more faster and i was able to aply it individual for me i

dont know why i didn't know it till now Thanks again

M

m949

Participant

Same problems here (no video on certain sites, Youtube seems fine; Audio is present). Here are some things that WON'T work on my machines (Windows 7 64 bit, Flash 11.3.300.257, FF 13.0 and Ubuntu 11.10; no Real Player Plugin on any of the machines)

- Disabling the protected mode in the mms.cfg file --> DOESN'T WORK

- Disabling all add-ons and extensions (except Flash and shockwave)--> DOESN'T WORK

- Creating a test profile in FF 13--> DOESN'T WORK

- Checking OOPP in FF (dom.ipc.plugins.enabled is set to true and dom.ipc.plugins.enabled.npswf32.dll is non existant).--> DOESN'T WORK

The only time it works is when FF runs in Safemode with all Add-Ons and Plugins disabled, however if it runs in normal mode and Add-ons and Extensions are disabled by hand it still doesn't work.

And here's what I WON'T DO:

- Creating a new Windows Profile (no thanks)

- Reseting FF (I have no interest in downloading and installing all my Extensions again)

- Rolling back to an earlier version of Flash or FF for that matter

- Updating my graphics driver (Flash worked with the graphics driver before and should work with that version as well).

- Using IE 9 (I'm too used to FF by now, why should I go back).

That's what I WILL DO:

- Disabling automatic updates on both Flash and FF

- Getting Chrome

jeromiec83223024

Inspiring

If starting Firefox in safe-mode resolves the problem, there's a conflict between Flash Player and one of the Add-Ons/Extensions that you have installed.

Knowing what you have installed would be super helpful in narrowing down the possibilities for us. Also, this is pretty painless.

In firefox, go to: about:support

Click Copy to Clipboard

Paste it into a reply.

Doing the same for about:plugins (you'll have to hit Ctrl-A, Ctrl-C to copy there), would also be super helpful.

Thanks!

A

Anonymous

EDIT: you won't see my flash plugin below cuz i disabled it

Thanks for all the tips and here's my paste from about:plugins. I don't have an about:support though (i'm of course having the same issues). Any chance of just an update to flash to resolve this seemingly widespread bug that renders firefox unusable?

Enabled plugins

Find more information about browser plugins at mozilla.org.

Find updates for installed plugins at mozilla.com/plugincheck.

Help for installing plugins is available from plugindoc.mozdev.org.

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