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BajadaAkchin
BajadaAkchin
Participating Frequently
December 31, 2012
Question

Flash Player 11.5 r502 has stopped working

  • December 31, 2012
  • 1 reply
  • 24553 views

When Firefox 17.01 loads any web page with flash content, or I attempt to view flash video, I get the message

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Adobe Flash Player 11.5 r502 has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

---------------------------------------------------

Windows (Vista SP2 Bld6002) offers to close the program, and is sometimes successful, but frequently Firefox just hangs up as it tries to open video after video and fails. This was true for both FP 11.5.502.110 and 11.5.502.135. As a temporary measure I installed the "Disable Flash" extension from the Firefox add-on gallery. Very helpful in buying time while I tried to find a solution. So nice, in fact, that I'm keeping it.

I uninstalled FP (11.5.502.135.) and down-graded to 11.2.202.235, which has solved the problem in the same way the same downgrade solved a similar issue with FP11.3 last spring. As another user has commented, "this is not an ideal situation." OTOH, I've been running 11.2.202.235 on my desktop since the June downgrade without any problem, so I may just keep FP11.2 on the laptop, too.

I gather that Adobe has not fixed the issue yet, since I see FP11.5.502.135 still being offered as the current version. Here is the laptop's MSinfo summary. I can email a full msinfo if it will help you find the problem.

Firefox 17.01

Flash Player 11.5.502.110 and 11.5.502.135

Error Message:

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Adobe Flash Player 11.5 r502 has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

---------------------------------------------------

8.0

12/31/12 21:04:54

OS Name

Microsoft® Windows Vista™ Home Premium

Version

6.0.6002 Service Pack 2 Build 6002

Other OS Description

Not Available

OS Manufacturer

Microsoft Corporation

System Name

XXXXXXXXXXX

System Manufacturer

Dell Inc.

System Model

Inspiron 1721

System Type

X86-based PC

Processor

AMD Turion(tm) 64 X2 Mobile Technology TL-58, 1900 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date

Dell Inc. A05, 11/5/2007

SMBIOS Version

2.4

Windows Directory

C:\Windows

System Directory

C:\Windows\system32

Boot Device

\Device\HarddiskVolume3

Locale

United States

Hardware Abstraction Layer

Version = "6.0.6002.18005"

User Name

XXXXXXXXXXXXXXXXXXXXXX

Time Zone

Pacific Standard Time

Installed Physical Memory (RAM)

2.00 GB

Total Physical Memory

1.87 GB

Available Physical Memory

585 MB

Total Virtual Memory

3.99 GB

Available Virtual Memory

2.43 GB

Page File Space

2.17 GB

Page File

C:\pagefile.sys



This topic has been closed for replies.

1 reply

A
Anonymous
January 3, 2013

Did you get any information to solve this yet?  My computer is doing the same.

BajadaAkchin
BajadaAkchinAuthor
Participating Frequently
January 3, 2013

Nope, no reply, but I really don’t expect much over the holiday.

I was poking around in Event Viewer in my Vista laptop and found that FP11.5.502.110 was faulting (eventID1000),  crashed (evetnID1001), Firefox hung (event ID1001), then “firefox.exe version 17.0.1.4715 stopped interacting with Windows and was closed” (eventid 1002). These quartets continued anytime I tried a Flashy page or tried to run a Flash video.  There were also lots of Firefox crash reports during that time, naming FP11.5.502.110.

Those symptom disappeared with FP11.5.502.135, replaced by those never-ending monologue boxes telling me that “Flash Player has stopped working” every time Firefox tried to load Flash content. Firefox, however, did not lock up –it was just inaccessible while I tried to catch up with those annoying monologues. The Event Viewer showed duets of  “FlashPlayerPlugin_11_5_502_135.exe, version 11.5.502.135, time stamp 0x50b849af, faulting module GIDHook.dll, version 3.0.0.168” (eventID1000), followed by an APPCRASH (eventid 1001). Firefox also had a lot of crash reports naming FP11.5.502.135, but Firefox itself never crashed.

All that ended when I downgraded to 11.2.202.235, which I happened to have lying around. Works fine, although Firefox addons warns me that I lack necessary protection against whatever because I'm running a downgrade. Tradeoffs. Guess I'll have to trust Norton.

I’m not going to experiment with my desktop, but I found that my Toshiba netbook (Windows 7 Starter SP1, current updates, Flash Player 11.5.502.110) is very slow loading pages with flash content, slow to respond to the “play” button, but no crashes relating to FF or FP in either Event Viewer or Firefox crash reports.

Upgrading netbook to FP11.5.502.135. Pages with flash content load faster, as do flash videos. Much better, No crashes, no monolgue boxes, no complaints. Maybe that's what 135 was for. Too bad it didn't fix the Flash Player crashes.

I found the post from Overall_Genossenschaft (http://forums.adobe.com/thread/1109389?tstart=0 post20) interesting. The netbook  fits the profile of Overall’s Work Station1 which has no issues with 110 and 135. Neither does my netbook. (Except I can’t find “Flashutil_11_5_502_110_ActiveX.dll”.  I should have looked before the upgrade.)

Somebody earlier siggested that Adobe's array ofg test machines is too vanilla. Overall's findings suggest that may be true.I stand ready to send in any report they want. All they need to do is ask.

I hope Adobe finds the problem soon. Good luck in your own search, sarahg.

Message was edited by: BajadaAkchin

BajadaAkchin
BajadaAkchinAuthor
Participating Frequently
January 4, 2013

If anyone from Adobe is reading this, I found that the only release since last May that works for me (Vista SP2, Firefox 17.01) is Flash Player11.2.202.235. I have tried 11.3.300.262, 11.3.300.273, 11.4.402.287, 11.5.502.110 and 11.5.502.135. Even FP11.6.602.108_BETA exhibits the same "Adobe Flash Player has stopped working..." syndrome. (All clean installs, of course.)

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