I have been posting photos on eBay for a long time - all of a sudden their website tells me I don't have an up tp date version of flash player to allow me to do this. However I have double checked, and uninstalled and
re-installed it and still I get the same message.
Am I doing something wrong? What am I missing?!
Thanks for any help you can give me.
Do you have any ad-blocker add-ons, or JavaScript disabled? If you have IE9, check the FAQ (click Adobe Community > Flash Player at the top of this page) for info on disabling ActiveX Filtering.
Some basic information about your configuration would be helpful. This is my generic response, but should give you a feel for whether it's just Ebay or everything, and help to guide us forward in helping you troubleshoot.
Basic Troubleshooting Info
To help troubleshoot we'll need the following system information:
- Operating system
- Browser
- Flash Player version - http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
The first step is to work through the video troubleshooting guide for your operating system, here:
- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.htm
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
- Windows - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users
- Mac - http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Mac_OS_users
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify this by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the menu.
- HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True
- Non-HTML5 video - http://www.youtube.com/watch?v=cTl3U6aSd2w
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